Helpdesk Support Specialist & Customer Service Representative

RAFTECH NIAGA SDN BHD; Sepang; On-site; MYR 28,000 - 36,000; Full time

Job summary

A technology company located in Selangor is seeking a dedicated Helpdesk Support Specialist to provide exceptional support through calls, chats, and emails. The role involves assisting customers with technical issues and ensuring high customer satisfaction. Ideal candidates possess strong communication skills and problem-solving abilities. Previous customer service experience is a plus but not required. Training will be provided to new hires.

Qualifications

• Strong communication skills (verbal and written).
• Active listening and empathy are essential.
• Problem-solving and critical thinking abilities required.

Responsibilities

• Assist customers with technical issues and inquiries.
• Provide support via phone, chat, and email.
• Resolve customer issues promptly and professionally.

Skills

Strong communication skills

Active listening

Problem-solving

Professional work ethic

Job description

RAFTECH NIAGA SDN BHD is seeking a dedicated Helpdesk Support Specialist / Customer Service Representative to join our team. The ideal candidate will provide exceptional technical and customer support through calls, chats, and emails. Training will be provided.

Key Responsibilities

• Assist customers with technical issues and inquiries
• Provide support via phone, chat, and email
• Resolve customer issues promptly and professionally
• Maintain accurate records and follow up as needed
• Ensure a high level of customer satisfaction

Requirements

• Strong communication skills (verbal and written)
• Active listening and empathy
• Problem-solving and critical thinking abilities
• Professional work ethic and reliability
• Previous customer service experience is a plus, but not required