Helpdesk / IT Support

Yoke Food Industries; Kulai; On-site; MYR 45,000 - 65,000; Full time

Job summary

A leading food company in Malaysia is seeking an IT Support professional to provide desktop support primarily in L2 capacity. The role involves managing IT assets throughout their lifecycle, vendor sourcing, and ensuring accurate record-keeping within the Asset Management System. Candidates should hold a degree in Computer Science or equivalent with at least 3 years of experience, and possess strong technical knowledge in current technologies. A positive attitude and good customer relationship management skills are essential.

Qualifications

• At least 3 years of working experience in IT.
• Demonstrated advanced technical knowledge of current technologies.
• Good spoken and written command of English.

Responsibilities

• Provide desktop support primarily in L2 capacity.
• Manage the IT assets life cycle in the company.
• IT vendor sourcing and liaising with vendors.

Skills

Customer relationship management

Active Directory

Windows Server

General IT Support

Proficient in Ticketing systems

Remote Support

Education

Degree in Computer Science or Information Technology

Job description

Provide desktop support to users primarily in L2 capacity

Manage the IT Assets life cycle in the company, PC/NB acquisition, till assets disposal

Ensure that the IT assets in our Asset Management System are accurately maintained and up-to-date.

IT vendor sourcing, liaising with vendors on procurement, delivery, payment, support-related issues.

Organized and strong ability to keep systems of records is a MUST.

Assist in IT end user training where necessary.

Working knowledge in Active Directory and Office 365 is advantageous.

Strong appetite to learn with a positive attitude.

Good in customer relationship management and must be a team player.

Job Requirements:

Degree in Computer Science or Information Technology or equivalent with at least 3 years of working experience in IT.

Demonstrated advance technical knowledge of current technologies and trends within the industry.

Good spoken and written command of English.

Proficient in General IT Support, Windows Server, Active Directory, Ticketing system, Remote Support.