Helpdesk Analyst - Japanese Speaking

NTT America, Inc.; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global technology services leader is seeking a Helpdesk Analyst - Japanese Speaking to join their team in Kuala Lumpur. This role involves providing exceptional IT support, particularly for macOS systems, and requires strong communication skills in English and Japanese. Perfect for individuals who thrive in a collaborative environment and possess a solid foundational knowledge of IT troubleshooting.

Qualifications

• Experience with MAC support preferred.
• Familiarity with latest macOS.
• Understanding MDM solutions (JAMF/Intune) work.
• Record, update, and escalate support issues timely.

Responsibilities

• Provide exceptional IT Service Desk support to end-users.
• Support all IT onboarding activities for end-users.
• Work with internal IT Teams on system testing and maintenance.

Skills

Excellent English and Japanese communication skills

Basic IT software and hardware troubleshooting knowledge

Exceptional customer service skills

Strong troubleshooting knowledge of macOS

Ability to work independently

Education

Primary/Secondary School/O Level, Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma

Tools

macOS

Windows

Microsoft Environment

Job description

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Helpdesk Analyst - Japanese Speaking to join our team in Kuala Lumpur, Selangor (MY-10), Malaysia (MY).

Job Description

• Provide exceptional IT Service Desk support, guidance and training to end-users for various IT devices, applications or processes. Experience with MAC support is highly preferred.
• Familiarity with latest macOS
• Strong troubleshooting knowledge of macOS, Apple Hardware, Safari, Chrome, MS Office & COTS applications etc.
• Sound knowledge of ITIL best practices around Incident & Request Management procedures.
• Understanding on how MDM solutions (JAMF/Intune) work.
• Apple Device Support Certification (Added advantage).
• Familiarity with JAMF Pro (Added advantage)
• Record, Update and Escalate Support issues to the next level in a timely manner.
• Support all IT onboarding activities for end-users
• Work with our internal IT Teams on system testing, integration and maintenance.

Requirements for this role include

• Primary/Secondary School/O Level, Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma
• Excellent English and Japanese , written and verbal communication skills.
• Basic IT software and hardware troubleshooting knowledge and skills (Mac, Windows and Microsoft Environment)
• Exceptional customer service skills.
• Great Team player
• Great communication skills, comfortable working with various stakeholders
• Ability to work independently within a diverse global team

Preferences

• Fully remote work in Malaysia
• Strong business level speaking Japanese language or JLPT N1/N2 level
• Good to have JLPT N1/N2 certified

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us .

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here (http://us.nttdata.com/en/compliance#eeos). If you'd like more information on your EEO rights under the law, please click here (http://us.nttdata.com/en/compliance#know-your-rights). For Pay Transparency information, please click here (http://us.nttdata.com/en/compliance#ppnp).