Head, Transaction Banking - Implementation, Client Services & Quality Assurance MY

CIMB; Malaysia; On-site; MYR 250,000 - 300,000; Full time

Job summary

A leading financial institution in Malaysia is seeking a Head of Transaction Banking to lead diverse projects from deal closure to operational go-live. This role involves collaborating closely with sales, product management, IT, and client services to meet client business requirements. Key responsibilities include managing multiple client expectations, ensuring timely project delivery, and providing support for technical expertise in electronic banking products. Applicants should demonstrate strong project management skills and effective client communication.

Qualifications

• Leading diverse projects with customer focus.
• Participating in client management and complex sales opportunities.
• Managing multiple client projects to ensure timely implementation.

Responsibilities

• Lead projects from deal won to live operation.
• Support GTB Sales to structure solutions for clients.
• Conduct system testing prior to go live.

Skills

Project management

Client management

Communication

Technical expertise in electronic banking

Multi-tasking

Job description

Head, Transaction Banking - Implementation, Client Services & Quality Assurance MY

Malaysia

Job Description

• Lead diverse projects of varying complexity, taking the customer from "deal won" through to "live" operation, working closely with Sales, Product Management, Client Service, IT and Operations partners to enable Business Strategy and facilitate revenue growth
• Expected to partner and support GTB Sales to structure accounts and solutions for clients that meet client’s business requirements
• Participate in client management and Sales/RFP opportunities on complex working capital management solutions
• Expected to implement using structured project management tools & techniques while managing multiple client projects simultaneously to ensure customer solutions are implemented on time and within SLAs
• All deals must be diligently log into the deal tracker and demonstrate strong discipline to follow up with stakeholders ensuring deals implementation are progressing smoothly and within timeline
• Responsible for managing client expectations and ensure customer satisfaction through follow-up, client responsiveness, thorough communication and customer training
• Arrange with IT and clients to conduct system testing prior to go live
• Handhold clients on 1 st live transaction and continue to monitor the volume until ramp up within the first few months
• Supports Strategic Business Units & GTB Sales staff when technical expertise is required on electronic banking products and solutions, training and support
• Ability to manage multiple clients and projects/tasks simultaneously
• Be aware of other regional service and implementation activity and partner as appropriate
• Ad-hoc projects like system migration or new system deployment may be assigned to this role and incumbent is expected to lead and support such ad-hoc project

Job Info

• Job Identification 30640
• Job Category Product
• Posting Date 11/26/2025, 01:00 PM
• Apply Before 12/20/2025, 01:00 PM
• Job Schedule Full time