Head, Telecommunications Fraud Department

Malaysian Communications and Multimedia Commission; Cyberjaya; On-site; MYR 150,000 - 200,000; Full time

Job summary

A governmental regulatory body in Cyberjaya seeks a Head of Telecommunication Fraud Department. The ideal candidate will develop strategies to prevent telecommunication fraud, oversee compliance, and work closely with law enforcement. Applicants should have a degree in Cybersecurity or related fields and extensive experience in regulatory roles. Strong leadership and communication skills are essential for this critical position.

Qualifications

• Minimum 13-16 years in regulatory and/or information and cyber security domain.
• Proven experience in a senior technical role within network security.
• Good writing and communication skills in English and BM.

Responsibilities

• Develop policy and regulatory frameworks for preventing misuse of telecommunication services.
• Address incidents and oversee operations for scam mitigation.
• Strengthen compliance among industry players related to scam-prevention.

Skills

IT / Information Security

Risk Identification and Management

Incident Management

Stakeholder Management

Strategic Thinking

Education

Bachelor’s Degree in Computer Science, Cybersecurity, Network Security, or Telecommunication Engineering

Job description

Overview

The Head of Telecommunication Fraud Department plays a pivotal role in formulating, developing, and executing framework, strategies, guidelines, and implementations in preventing the misuse of telecommunication facilities and services for crime and fraudulent activities; while establishing strategic partnerships with Law Enforcement Agencies at the national, regional, and international levels to enhance the capacity, capability, and effectiveness in mitigating crime and fraudulent activities committed via telecommunication facilities and services.

Responsibilities

• Policy and Regulatory Framework Development: Develop comprehensive policy and regulatory frameworks in preventing the misuse of telecommunication facilities and services for crime and fraudulent activities, aligning with national policy objectives of the CMA98, and other national policies and directives.
• Security Operations: Address incidents escalated by the National Scam Response Centre (NSRC) while overseeing day-to-day operations and provision of technical assistance in scam mitigation to Law Enforcement Agencies (LEAs), ensuring rapid response to incidents.
• Industry Compliance: Strengthen compliance among industry players to ensure effective implementation of directives, policies, regulatory frameworks, and SOPs; in fulfilling the stipulated scam-prevention and scam-reduction requirements.
• Monitoring: Implement proactive and reactive monitoring of telecommunications fraud and scam incidents for coordinated mitigations with stakeholders and industry players.
• Reporting: Collect data for analysis, intelligence, reporting, and incident response to enhance effectiveness and response to scams, crime, and fraudulent activities via telecommunications network.
• Technical mitigations: Collaborate with law enforcement agencies, service providers, and other relevant parties on technical solutions to address and mitigate scam incidents, and the misuse of telecommunications services for fraudulent activities.
• Inter-agency cooperations: Collaborate at domestic and international platforms to promote networking, information exchange, and capacity development in scam related issues.
• Advocacy and awareness: Implement advocacy, awareness, and training programs to enhance internal and external stakeholder’s capacity on matters pertaining to crime mitigation and scam interventions.
• Research Partnership: Establish research partnership with stakeholders in the enhancement of capabilities, processes, tools, and systems to facilitate effective scam related investigation and the sharing of actionable information.
• Project Management: Plan, coordinate and manage projects in the department to ensure successful delivery of the project in achieving the intended outcome.
• Capacity Development and Talent Management: Forecast and identify capacity and expertise gaps within the department with the right skillsets and development through comprehensive training and workshops.
• Financial Management: Plan, monitor, and control the financial budget and costs to ensure effective and efficient utilization and management of funds.
• Performance Management: Enforce compliance with established departmental procedures to ensure accountability and effective performance management.
• Coaching, Guidance, and Mentoring: Provide coaching, guidance, and mentoring to all staff within the department to motivate staff to fulfil their self-actualization.

Qualifications & Work Experiences

• Minimum Bachelor’s Degree in Computer Science, Cybersecurity, Network Security, Telecommunication Engineering or relevant discipline from a reputable University/College.
• A minimum of 13 -16 years of working experience in regulatory and/or information and cyber security domain.
• Proven experience in a senior technical role within network security or related field.
• Must be able to work independently with minimum supervision and possess good writing and communications skills in English and BM.
• Problem-solving skills and out-of-the-box thinking.
• Multi-task, work independently, and work under pressure with minimum supervision.

Technical Competencies/Skills

• IT / Information Security
• Risk Identification and Management
• Project Conceptualization & Management
• Incident Management
• Performance Management
• Business Process Management
• Governance and Auditing
• Legal/Judicial knowledge

Behavioural Competencies/Skills

• Integrity
• Strategic Thinking
• Customer Orientation
• Achievement Orientation
• Problem Solving
• Analytical Thinking
• Negotiation Skills
• Stakeholder Management
• Teamwork

Additional Requirements

• Candidate must be willing to work in Cyberjaya.
• Malaysian citizen