Head, Sales Training

Hong Leong Assurance; Selangor; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading insurance company in Malaysia is seeking a professional to spearhead the transformation of agency training programs. The role involves leading a team of trainers and designing innovative training solutions to enhance agent performance and retention. Applicants should have extensive experience in training development and a strong grasp of market trends in the insurance sector. This position offers the opportunity to make a significant impact in a dynamic and competitive environment.

Qualifications

• Experience in transforming training programs for improved agent retention and performance.
• Strong understanding of adult learning methodologies and training evaluation.
• Ability to lead and mentor trainers effectively.

Responsibilities

• Spearhead the transformation of agency training programs.
• Develop and execute strategic training roadmaps.
• Introduce innovative training methodologies and evaluate their effectiveness.

Skills

Strategic planning

Team leadership

Training curriculum development

Performance evaluation

Coaching

Collaboration

Job description

The role is responsible in spearheading the transformation of our agency development program through strategizing, designing and implementing training solutions which address the company’s challenges. The role will lead a team of trainers, fostering a culture of continuous learning and excellence to empower our agency force with the skills and knowledge needed to thrive in a competitive and evolving market.

Functional

Conduct a comprehensive review of existing agency training programs, identifying gaps and opportunities for enhancement to align with market demands and company objectives.

Develop and execute a strategic roadmap for agency training that directly addresses challenges in agent retention and activity rates, focusing on measurable outcomes.

Introduce innovative training methodologies, including digital learning platforms, blended learning, and experiential learning approaches, to ensure programs are engaging and effective.

Stay abreast of industry best practices, market trends, and regulatory changes in the life insurance sector to ensure training content is always current and relevant.

Oversee the design, development, and continuous improvement of all training curricula for new and experienced agents, covering product knowledge, sales techniques, prospecting, client relationship management, compliance, and ethical practices.

Ensure training programs are tailored to various agent segments and career stages, from onboarding and foundational skills to advanced sales strategies and leadership development for agency leaders.

Implement robust evaluation methodologies to measure the effectiveness and ROI of training programs, using data to drive continuous improvement.

Managerial

Lead, mentor, and develop a team of agency trainers, fostering a high-performance culture focused on coaching, facilitation skills, and continuous professional growth.

Set clear performance objectives for the training team and conduct regular performance reviews.

Promote cross-functional collaboration with Distribution Channels, Marketing, Product Development, and HR teams to ensure training initiatives are integrated and support overall business goals.

Organizational

Act as a key liaison between the training department and agency leaders, understanding their needs and ensuring training solutions meet business requirements.

Present training strategies, progress, and outcomes to senior leadership, demonstrating the impact of training on agent performance and business results.