Head of Section, Business Assurance

U Mobile Sdn Bhd; Kuala Lumpur; On-site; MYR 250,000 - 300,000; Full time

Job summary

A leading telecommunications company in Kuala Lumpur is seeking a Head of Section for Business Assurance. The ideal candidate will oversee a team to enhance business assurance through data-driven financial strategies and management. Candidates must hold a Bachelor’s or Master’s degree in finance-related fields and have over 10 years of experience in commercial finance or revenue assurance roles, with strong leadership and analytical skills. This position is crucial for optimizing profitability and managing business risks effectively.

Benefits

Comprehensive medical, dental, optical and insurance benefits

Flexi working hours arrangements

Special employee discounts for selected F&B Brands

Qualifications

• 10+ years in commercial finance or RA within telecom services.
• At least 5 years in a managerial role.
• Proven track record in profitability analysis and risk management.

Responsibilities

• Lead business assurance strategy and develop frameworks for monitoring revenue streams.
• Manage the RA team and build capabilities in AI tools.
• Provide executive-level reporting on RA metrics and business opportunities.

Skills

Financial modelling

Data analytics (Excel, SQL)

Leadership

Communication skills

Education

Bachelor's or Master’s degree in Finance, Accounting, Business Administration or related field

Certifications such as CFA, CPA or TM Forum RA Practitioner

Tools

AI/ML tools (AWS QuickSight, SageMaker)

RA software (Mobileum, Subex)

Job description

Head of Section, Business Assurance

Closing Date: 12/01/2026

Vacancy Closed.

Life at U Mobile

We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving. At U Mobile, we are always on the lookout for great talents and passionate individuals to join our growing team. Let’s start your journey with an award-winning organization!

#UnbeatableCareerAwaits

Top Reasons To Join Us!

• Awarded For Most Preferred Employers in Telecommunication Industry (2022, 2023 & 2024)
• Bronze Winner in Cross-Generational Workforce Engagement (2024)
• Gold Winner for Excellence in Workplace Culture (2021)
• Comprehensive medical, dental, optical and insurance benefits
• Flexi working hours arrangements
• Staff Line & Device Subsidy
• Smart Casual Attire
• Child Parental Care Leave
• Convenient location with access to public transport (Imbi Monorail/Bukit Bintang MRT)
• Special employee discounts for selected F&B Brands

Job Summary

The head of section will oversee a team handling traditional RA while pivoting to business assurance, leveraging commercial finance expertise for data-driven decisions.

Key Responsibilities

• Lead business assurance strategy and develop frameworks for monitoring revenue streams, profitability, and risks across bundled services, 5G wholesale, and emerging models.
• Integrate AI/ML tools to automate insights from ingested data such as journals, billing and usages.
• Analyze end-to-end margins using commercial finance principles, correlating costs with revenues to identify unprofitable bundles, quota inefficiencies, or wholesale settlements and recommend optimizations for 2-5% margin uplift.
• Monitor business risks such as abuses, compliance issues, and churn through data reconciliation and use AI for proactive anomaly flagging and root‑cause analysis ensuring regulatory alignment.
• Manage the RA team, fostering shift from reconciliation to assurance and building capabilities in AI tools and finance analytics.
• Oversee ingestion and analysis of multi‑source data and drive dashboards and reports for real‑time visibility supporting product performance and customer retention.
• Provide executive‑level reporting on RA metrics and business opportunities.

About You

• Bachelor's or Master’s degree in Finance, Accounting, Business Administration or related field; professional certifications such as CFA, CPA or TM Forum RA Practitioner preferred.
• 10+ years in commercial finance or RA within telecom services; at least 5 years in a managerial role; proven track record in profitability analysis, margin assurance, and business risk management, experience with bundled pricing models and wholesale operations essential.
• Strong financial modelling, data analytics skills (Excel, SQL); familiarity with AI/ML tools (AWS QuickSight, SageMaker) and telecom systems (billing, CRM); knowledge of RA software like Mobileum or Subex is a plus.
• Strategic thinker with leadership abilities and excellent communication for stakeholder influence; analytical mindset for data‑driven decisions.
• Commercial finance background mandatory; telecom industry exposure preferred to understand 5G/wholesale dynamics.

What’s Next?

Once you have applied online, our team will review your application and due to high volume, only shortlisted candidates will be notified.

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