Head of Sales and Operations

Trades Workforce Solutions; Malaysia; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading recruitment firm in Malaysia is seeking a Head of Sales & Operations to lead a high-performance organization. The role involves enhancing sales conversion and operational efficiency while ensuring exceptional service quality. Candidates should have at least 8–10 years in B2C sales, strong leadership skills, and experience in sales process design. This position offers an opportunity to shape the direction of the sales and operations teams in a dynamic environment.

Qualifications

• Minimum 8–10 years of experience in B2C sales and operations, preferably in education.
• Demonstrated success in improving sales conversion.
• Strong leadership with ability to develop teams.

Responsibilities

• Lead and develop the Sales and Operations teams.
• Optimize sales processes to improve B2C conversion.
• Enhance operational workflows for efficiency.

Skills

Leadership

Sales process design

Customer service standards

Analytical skills

Communication skills

Education

Bachelor’s degree in a relevant field

Tools

CRM systems

Job description

Job Description

Our client is seeking a highly driven Head of Sales & Operations to lead and scale a high-performance commercial and student-support organization. This role is responsible for improving sales conversion, strengthening operational efficiency, and ensuring exceptional service quality throughout the customer journey. The position requires a leader who is both strategic and hands‑on, capable of building systems, coaching teams, and driving measurable performance across Sales and Operations.

Job Responsibilities

• Lead and develop the Sales and Operations teams to achieve growth, efficiency, and service excellence.
• Improve B2C sales conversion by optimizing sales processes, coaching team members, and enhancing CRM utilization.
• Streamline operational workflows to reduce turnaround times, minimize errors, and improve process consistency.
• Maintain high service standards throughout the entire customer journey, ensuring responsive and high‑quality support.
• Establish clear KPIs, SOPs, and performance metrics that drive accountability and continuous improvement.
• Collaborate closely with Marketing, Finance, and Technology to enhance processes, customer experience, and operational integration.
• Lead or support strategic projects aimed at improving scalability, profitability, and system efficiency.
• Manage relationships with external vendors, affiliates, and partners to support sales and operational goals.
• Build a strong team culture focused on ownership, discipline, and service excellence.

Job Requirements

• Bachelor’s degree in a relevant field.
• Minimum 8–10 years of experience in B2C sales and operations, preferably within education, training, or service‑based industries.
• Demonstrated success in improving sales conversion and delivering high customer service standards.
• Strong leadership experience with the ability to structure, coach, and develop teams.
• Experience in sales process design, CRM systems, and cross‑functional collaboration.
• Analytical and data‑driven, with experience using KPIs and reporting to inform decisions.
• Excellent communication, influencing, and stakeholder management skills.
• Hands‑on and comfortable executing both strategy and operational detail.
• Values‑driven, disciplined, proactive, and committed to service excellence.

For more information or confidential consultation, please do not hesitate to contact Pui Yee at [e-mail].

We thank you for applying with us in advance but only short‑listed candidates will be notified.

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Company Registration No.: 1080098-P (JTK License No: JTKSM 427)