Head of Sales

Keypath Education; Kuala Lumpur; On-site; MYR 250,000 - 350,000; Full time

Job summary

A leading educational services provider in Kuala Lumpur is looking for a Head of Sales to lead high-performing sales teams focused on enrolment growth across their education portfolio. This strategic role requires over 10 years of senior sales leadership experience, proven success in high-volume environments, and strong commercial acumen. The successful candidate will cultivate a sales-first culture, optimize the conversion journey, and influence organizational strategy, all while ensuring compliance with partner-specific requirements.

Benefits

Competitive compensation package

Remote onboarding program

Access to health and wellbeing programs

Learning and growth opportunities

Employee-led initiatives

Company events and activities

Qualifications

• 10+ years in senior sales leadership within tech, data, education, or contact centre‑based industries.
• Proven success in leading target‑driven teams in complex operational settings.
• Strong commercial acumen with a deep understanding of sales metrics and conversion strategies.
• Ability to build cross‑functional alignment at all levels.

Responsibilities

• Lead the Education Counsellor team to exceed enrolment targets across university partnerships.
• Embed strong performance analytics and transparent communication within the team.
• Design and optimize the conversion journey, ensuring seamless transitions.
• Use data insights to drive process optimization and improve conversion outcomes.

Skills

Leadership presence

Strategic agility

Operational discipline

Growth mindset

Student-centricity

Education

Relevant tertiary qualification in Business, Marketing, Education

Tools

CRM systems

Sales analytics tools

Job description

The Head of Sales is a dedicated sales leadership role, responsible for leading high-performing sales teams that drive enrolment growth and an exceptional student experience across our education portfolio.

This position leads the student Sales (Education Counsellor) function within Keypath Malaysia (SE Asia), ensuring the team operates cohesively to meet and exceed enrolment targets, while fostering a service-first culture that supports students from enquiry through to enrolment. We are seeking a proven sales leader who thrives in performance-driven environments and is equally comfortable in the detail and at the strategic level.

You will bring an unwavering commitment and demonstrated experience in building a values-led, high-performance culture, with a strong focus on team transformation, operational excellence, and commercial outcomes. Your leadership will be key to embedding sales best practice, accelerating innovation, and driving the evolution of our student-facing functions in a digital-first, remote operating model.

This role suits someone who has led complex, distributed teams— with experience in contact centres, technology, or data-rich industries—and who thrives on empowering teams through clarity, coaching, and collaboration.

Key Accountabilities

Lead, coach, and inspire the Education Counsellor team to achieve and exceed enrolment targets across all university partnerships.

Build a sales-first culture focused on coaching, accountability, and high performance.

Drive sales pipeline management, team capability development, and effective student conversion strategies.

Embed strong team rhythms, performance analytics, and transparent communication.

Manage partner matters including preparing reports for external reporting purposes.

Customer Experience and Operational Excellence

Design and optimise the conversion journey, ensuring seamless transitions across Marketing and Admissions.

Champion a culture of service excellence, continuous improvement, and innovation.

Collaborate with the Marketing and Account Management teams to align sales strategies with partner priorities and go-to-market initiatives.

Strategic Contribution and Organisational Influence

Actively shape organisational strategy and transformation by championing the voice of Education Counsellor in cross-functional leadership forums.

Inform enterprise strategy and functional innovation through data-driven insights and forward-looking sales perspectives.

Lead change initiatives and system optimization projects that improve team performance, digital enablement, operational efficiency and customer outcomes.

Work closely with Product, Marketing, IT, and Account Management to ensure aligned execution of program launches and ongoing improvement initiatives.

Collaborate with the Senior Manager of Marketing, Asia to design a marketing calendar and campaigns for each university partner so as to drive sales performance.

Data, Reporting & Decision-Making

Use data insights to inform decision‑making, improve conversion outcomes, and drive process optimisation.

Lead weekly, monthly and quarterly business reviews, forecasting student enrolments and identifying risks and opportunities in collaboration with the broader Growth team.

Partner with Finance and Insights to deliver accurate and actionable reporting to internal and partner stakeholders.

Governance & Risk

Ensure compliance with regulatory and partner‑specific requirements in all enrolment and student communication practices.

Qualification

Education

Relevant tertiary qualification in Business, Marketing, Education, or related field.

Experience

10+ years in senior sales leadership, ideally in tech, data, education, or contact centre‑based industries.

Proven success leading target‑driven teams in distributed, high-volume environments.

Track record of cultural and performance transformation across complex operational teams.

Strong commercial and strategic acumen, with a deep understanding of sales metrics, pipeline optimisation, and conversion strategies.

Demonstrated ability to build cross‑functional alignment and influence at all levels.

Mandarin language skills (spoken & written) are desirable but not essential.

Technical

Deep familiarity with CRM & CX systems (Microsoft and Genesys preferred) and sales analytics tools.

Strong understanding of contact centre operations, team metrics, and performance levers.

Experience leveraging data insights to optimise strategy and execution.

Skilled in developing reporting dashboards, forecasting models, and performance review frameworks.

Attributes & Capabilities

Strategic agility: Able to see the big picture, anticipate trends, and plan accordingly.

Leadership presence: Credibility, clarity and empathy in communication, with a proven ability to influence at all levels.

Operational discipline: Hands‑on execution ability, with strong process thinking and optimisation mindset.

Growth mindset: Thrives in a fast‑paced environment and embraces innovation and continuous learning.

Student‑centricity: Committed to the success and experience of our learners and the success of our university partners.

Additional information

At Keypath, we put our people first. We’re committed to creating a flexible, inclusive, and supportive work environment where you can thrive. Here’s what you can expect as part of our team:

Benefits and Rewards:

Competitive compensation package – Base salary plus uncapped individual and team‑based incentives.

All necessary equipment for success, including a laptop.

Remote onboarding program to get you up and running.

Access to health and wellbeing programs, including Employee Assistance and Mental Health Days.

Learning and growth opportunities, such as LinkedIn Learning, Career Development Programs, and Learning Labs.

Employee‑led initiatives like Culture Club, Team Green, Sustainability, and more.

Company events and activities, both in‑office and remote.

Why Keypath?

Global EdTech Leader: Be part of an industry that's rapidly growing.

Transform the World: Contribute to global upskilling and reskilling efforts.

Make an Impact: Help address future economic and social challenges.

Join Keypath and make a difference. We welcome applicants from diverse backgrounds and are committed to offering inclusive support throughout the recruitment process.