Head of Learning & Knowledge Transformation

CACEIS; Putrajaya; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading asset servicing firm in Putrajaya seeks a Change Manager to lead transformation programmes in client servicing operations. The ideal candidate has over 12 years of experience in asset servicing, with a minimum of 5 years in training. Responsibilities include monitoring training, ensuring stakeholder engagement, and enhancing service quality. The role promises a competitive rewards program and a collaborative culture.

Benefits

Performance-based bonuses

Flexible benefits

World-class training programme

Collaborative dynamic culture

Qualifications

• 12-15 years experience in Asset Servicing with more than 5 years in Training.
• Minimum experience level of 11 years.

Responsibilities

• Lead people, process, and cultural aspects of transformation programmes.
• Monitor staff competency across business lines.
• Collaborate with Heads of Departments on training needs.
• Develop a framework for knowledge management.
• Ensure seamless transitions and high adoption rates.

Skills

Knowledge across different products and instruments

Engaging communication and presentation skills

Metric-driven mindset for monitoring ROI and KPIs

Strong data analytics & visualisation

Excellent stakeholder management skills

Creative learning approaches

Proficiency with IT tools

Fluent in English

Education

Bachelor Degree / BSc Degree or equivalent

Postgraduate Degree

Job description

A leading asset servicing firm in Putrajaya seeks a Change Manager to lead transformation programmes in client servicing operations. The ideal candidate has over 12 years of experience in asset servicing, with a minimum of 5 years in training. Responsibilities include monitoring training, ensuring stakeholder engagement, and enhancing service quality. The role promises a competitive rewards program and a collaborative culture.