Head of GTM & Business Operations

Maxis Broadband Sdn Bhd; Kuala Lumpur; On-site; MYR 200,000 - 250,000; Full time

Job summary

A leading integrated telecommunications company in Kuala Lumpur seeks a seasoned professional to lead Go-to-Market strategies and optimize business operations. The ideal candidate will possess a Bachelor's degree and an MBA, coupled with 10-15 years of experience in the telecommunications sector. Responsibilities include collaborating with cross-functional teams to ensure alignment with market trends and driving significant business growth. This role champions a culture of innovation and accountability.

Benefits

Medical benefits

Education support

Loans

Dental benefits

Phone Bill Allowance

Mobile Phone Subsidy

Qualifications

• Minimum of 10-15 years of progressive experience in Go-to-Market strategy or business operations.
• Proven track record of driving significant business growth.
• Strong understanding of telecommunications market dynamics.

Responsibilities

• Develop and execute comprehensive Go-to-Market strategies.
• Optimize end-to-end business operations.
• Collaborate closely with cross-functional teams.

Skills

Go-to-Market strategy

Business operations

Analytical skills

Team leadership

Communication

Education

Bachelor's Degree in Business Administration, Marketing, Engineering, or a related field

MBA

Tools

Project management tools

Job description

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Are you ready to get ahead in your career?

• We want to empower you to turn your ambitions into achievements.
• We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
• Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
• To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?

Leads campaign go-to-market, trade marketing, and sales operations for consumer segment growth. Translates commercial priorities into sales plays and execution plans, ensuring timely rollout of products, propositions, and promotions. Oversees trade marketing, sales operations, and cross‑functional alignment to drive execution discipline and maximize sales impact

Key Accountabilities

• Strategic GTM Leadership: Develop, define, and execute comprehensive GO‑to‑Market strategies for new products, services, and market segments, ensuring alignment with overall business objectives and market trends.
• Business Operations Optimization: Oversee and optimize end‑to‑end business operations, including but not limited to sales enablement, customer lifecycle management, operational processes, and performance analysis, to enhance efficiency and effectiveness.
• Cross‑Functional Collaboration: Collaborate closely with product development, marketing, regional sales, channels, finance, and customer service teams to ensure seamless execution of GTM strategies and operational improvements.
• Performance Monitoring & Reporting: Establish key performance indicators (KPIs) for GTM initiatives and operational processes, monitor performance, analyze data, and provide regular, actionable insights and reports to senior leadership.
• Market Analysis & Competitive Intelligence: Conduct thorough market insights, analyze competitive landscapes, and identify emerging opportunities and threats to inform GTM strategies and operational adjustments.
• Process Improvement & Automation: Identify opportunities for process improvement, automation, and sale transformation within GTM and business operations to drive scalability and reduce costs.
• Team Leadership & Development: Build, mentor, and lead a high‑performing team, fostering a culture of innovation, accountability, and continuous improvement.
• Budget Management: Manage the GTM and business operations budget effectively, ensuring optimal allocation of resources to achieve strategic objectives.

Job Qualifications

• • Bachelor's Degree in Business Administration, Marketing, Engineering, or a related field. An MBA is highly preferred.
• • Minimum of 10-15 years of progressive experience in Go-to-Market strategy, business operations, or a related leadership role within the telecommunications or technology industry.
• • Proven track record of successfully developing and executing GTM strategies that have driven significant business growth and market share.
• • Strong analytical skills with the ability to interpret complex data, identify trends, and make data‑driven decisions.
• • Excellent understanding of telecommunications market dynamics, competitive landscape, and customer behavior.
• • Demonstrated experience in optimizing operational processes, implementing best practices, and leveraging technology for efficiency gains.
• • Exceptional leadership, communication, and interpersonal skills, with the ability to influence and collaborate effectively across all levels of the organization.
• • Experience leading and developing high‑performing teams.
• • Proficiency in project management methodologies and tools.
• • Ability to thrive in a fast‑paced, dynamic, and evolving environment.

What’s next?

• Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
• Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.

Unlock job insights

Salary match Number of applicants Skills match

Telecommunications & Internet Service Providers 1,001-5,000 employees

We are the leading integrated telco in Malaysia, connecting people and businesses to a world of possibilities. Tomorrow Begins Today as we make aspiration achievable today with reliable connectivity and simple experiences.

We deeply believe that the key element to our success has always been our people. To realize our shared vision to become Malaysia's leading integrated telco, we have embedded the language of commitment, performance and possibilities to embody our culture values.

We embrace an innovative and digital‑first mindset which our people thrive on, helping them realise their potential and contribute their unique skills to create amazing products and services for our customers.

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Perks and benefits Medical Education support Loans Dental Phone Bill Allowance, Mobile Phone Subsidy, Additi