Head of F&B Operations & Expansion

Michael Page; Kuala Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A dynamic F&B retail brand seeks an experienced operations leader to oversee outlet management and drive customer satisfaction. The role demands 8+ years in F&B operations with strong leadership and P&L management skills. Successful candidates will implement successful operational systems while developing and training high-performing teams. The company offers an attractive salary package and the chance for growth in a fast-paced environment focused on innovation and expansion.

Benefits

Attractive salary package

Performance incentives

Career progression opportunities

Qualifications

• 8+ years of experience in F&B retail operations, managing multiple outlets.
• Strong ability to create and implement effective operational systems.
• Experienced in team building, recruitment, and training processes.

Responsibilities

• Lead overall outlet operations ensuring high customer service standards.
• Develop systems to enhance customer satisfaction and service quality.
• Manage full P&L responsibility, optimizing revenue and costs.

Skills

Leadership skills

Customer service management

P&L management

Operational system development

Job description

A dynamic F&B retail brand seeks an experienced operations leader to oversee outlet management and drive customer satisfaction. The role demands 8+ years in F&B operations with strong leadership and P&L management skills. Successful candidates will implement successful operational systems while developing and training high-performing teams. The company offers an attractive salary package and the chance for growth in a fast-paced environment focused on innovation and expansion.