Head of Business Management

HSBC; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

A leading global bank is seeking an ambitious individual to join their International Wealth and Personal Banking team as Head of Business Management. This role requires a proven financial analytical background with a minimum of five years of experience. Key responsibilities include managing strategic KPIs, financial planning, and fostering a data-driven decision-making culture. Candidates must possess excellent communication and relationship management skills. This position offers opportunities for career advancement in a diverse and inclusive environment.

Benefits

Continuous professional development

Flexible working

Inclusive and diverse work environment

Qualifications

• Minimum of five years relevant working experience.
• Strong financial analytical background and proven ability in financial reasoning.
• Outstanding understanding of HSBC structures and objectives.

Responsibilities

• Tracking and managing all strategic and FRP KPIs.
• Promoting a data-driven decision-making culture.
• Managing annual financial planning and interlocking with customer operating plans.
• Establishing strong cost management discipline and achieving targets.
• Coordinating financial management aspects for IWPB.

Skills

Financial analytical skills

Interpersonal skills

Communication skills

Relationship management

Job description

Some careers open more doors than others.

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

In International Wealth and Personal Banking, we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers look after their day‑to‑day finances and manage, protect and grow their wealth. Retail Banking plays a crucial role in executing the International Wealth and Personal Banking strategy, providing strategic advice, frameworks and guidance to markets, that ensure all customer journeys, products and services are sustainable, inclusive and built with customers at the heart. Retail Banking brings together a united retail business, made up of the following global teams: Segments, Retail Products, Shared Services Contact Centre, Distribution and Enablers spanning Customer Experience, Marketing, Data and Analytics, Business Architecture, Sustainability and Inclusion for International Wealth and Personal Banking.

We are currently seeking an ambitious individual to join our International Wealth and Personal Banking (IWPB) team in the role of Head of Business Management.

Principal Responsibilities:

• Tracking and managing all strategic and FRP KPIs to ensure achievement of required outcomes.
• Direct and promote a data‑driven decision‑making culture through the provision of accurate, timely and insightful information to all levels of management and individuals across International Wealth & Premier Banking (IWPB).
• Drive and manage annual financial planning, including interlocking with customer operating plan, distribution operating plan, and sales KPI.
• Responsible for establishing a strong cost management discipline and achieving targets for direct cost management units.
• Collaborate with Entity COO teams to provide meeting preparation, governance, support and follow up (actions and activities) for HoIWPB, including Board, Country OPCO, IWPB EXCO, Group/Regional meetings, other local business forums/steercos.
• Coordinate with Finance on all financial management aspects for IWPB including budgeting, FTE, cost forecasting and investments.
• Be a key point of contact for all support required across the Head of IWPB’s stakeholder map.
• Support IWPB Leadership team in setting top priorities, objectives, and execution plans.
• Collaborate effectively with Entity COO teams for services provided by Entity to IWPB.

Requirements:

• Minimum of five years relevant working experience.
• Strong financial analytical background and proven ability in financial/analytical reasoning, including being able to contextualise financial data into business activities and conclusions.
• Outstanding understanding of HSBC structures, processes and objectives across the Group, IWPB (functionally, operationally and financially), and the external environment (regulatory, political, competitors etc).
• High level of drive and motivation to ensure delivery of a broad range of outputs simultaneously.
• Proven experience of positive, challenging interactions with Senior Executives in IWPB and across the Group.
• Outstanding interpersonal and communication skills with a proven ability to articulate complex issues concisely and in simple language.
• Outstanding relationship management, collaboration and influencing skills.

Opening up a world of opportunity.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis.

Issued by HSBC Bank Malaysia Berhad