Head of Business Excellence, UFS MYSG Kuala Lumpur, Kuala Lumpur

Unilever; Kuala Lumpur; On-site; MYR 120,000 - 160,000; Full time

Job summary

A leading global food service provider in Kuala Lumpur seeks a seasoned Customer Development professional to manage end-to-end business operations and drive data-driven strategies. Candidates should have over 10 years of experience in operations management, preferably in FMCG or food services. Key responsibilities include demand forecasting, performance measurement, and implementing continuous improvement initiatives. This full-time role offers the opportunity to make significant impacts in a data-intensive environment.

Qualifications

• 10+ years of senior-level experience in business operations or supply chain management.
• Prior experience in the FMCG and/or Food Service industry preferred.
• Demonstrated success in managing complex business operations.

Responsibilities

• Direct demand and supply forecasting to ensure optimal inventory.
• Drive local adoption of standardized data ecosystems.
• Continuously analyze business processes for improvement.

Skills

Supply chain management

Logistics expertise

Analytics functions management

Data governance implementation

Education

Bachelor’s degree in Business, Finance, Supply Chain, or a related field

Tools

Analytics and visualization tools

Job description

Function: Unilever Food Solutions – Customer Development

Reports to: Head of Country, UFS MYSG

Location: Unihome Malaysia Office

Terms & Conditions: Full Time

WHAT WILL YOUR MAIN RESPONSIBILITIES BE

1. End-to-End Business Operations Management

• Supply & Demand Planning: Direct the demand and supply forecasting, planning, and allocation processes to ensure optimal inventory levels, product availability, and alignment with financial targets.

• Execution & Support: Oversee the execution of pricing and promotions and ensure all product documentation is accurate. Equip Customer Development teams with the necessary operational support, tools, and accurate product documentation to drive sales success.

Driving Business Growth: Lead the Business Operation Team to drive channel growth by maximizing all resource allocations and ensuring operational support is fully aligned with commercial goals.

2. Data-Driven Strategy & Analytics

• Actionable Insight Generation: Leverage company wide analytics and standardized reporting to monitor business performance. Your core focus is to translate this data into clear, actionable insights for local operational and commercial decisions.

• Market & Customer Intelligence: Conduct deep-dive, market-specific analysis on consumer behavior, local trends, and competitive performance. Combine centralized data with your deep market knowledge to inform strategy and sharpen local customer engagement.

• Ecosystem Adoption & Partnership: Drive the local adoption and effective utilization of standardized, company level data ecosystems and tools. You will partner with regional and global teams to ensure local data requirements and support needs are met.

• Performance Measurement: Establish and monitor market-specific KPIs, leveraging standardized reporting frameworks where available. Use your analysis to identify local risks, report on business performance, and uncover opportunities for improvement.

3. Process Excellence & Continuous Improvement

• Process Optimization: Continuously analyze all business processes to identify inefficiencies, bottlenecks, and areas for improvement. Lead initiatives using methodologies to streamline workflows and reduce operational costs.

• Continuous Improvement Culture: Actively promote and embed a culture of continuous improvement and data-driven decision-making throughout the organization.

• Capability Building: Develop and implement training programs to enhance the operational skills and data literacy of employees across the organization.

• Change Management: Lead change initiatives focused on improving existing systems and processes, ensuring smooth adoption and measurable performance gains.

WHAT YOU NEED TO SUCCEED

Experiences & Qualifications

• 10+ years of senior-level experience in a role focused on business operations, supply chain management, or operational excellence in a data-intensive environment.
• Bachelor’s degree in Business, Finance, Supply Chain, or a related field
• Prior experience in the FMCG and/or Food Service industry is highly preferred.
• Proven experience managing complex, end-to-end business operations.
• Demonstrated success in managing the operational aspects of sales channels (e.g., e-Commerce operations, sales operations).

Skills

• Deep expertise in supply chain, logistics, and business process management
• Strong ability to develop data strategy, manage analytics functions, and implement data governance.
• Proficiency with analytics and visualization tools is essential.
• Ability to dissect complex operational problems, analyze quantitative and qualitative data, and implement effective solutions

ARE YOU INTERESTED?

Please apply online and add your updated resume. Your application will be reviewed against our requirements and we will be in touch to provide you with an update on the status of your application if shortlisted.

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.