Guest Services Specialist — Luxury Hotel Front Office

Hilton Worldwide, Inc.; Sentral; On-site; MYR 35,000 - 45,000; Full time

Job summary

A leading global hospitality company is seeking a Magic Call Centre Agent in Kuala Lumpur. This role focuses on delivering exceptional customer service, handling inquiries, and ensuring guest satisfaction. Ideal candidates will have at least 2 years of experience in a similar role within a 5-star hotel and strong communication skills. The position requires a team-oriented individual who can work under pressure and is committed to continuous improvement. Full-time schedule with opportunities for growth offered.

Qualifications

• Minimum 2 years of experience in a similar position at a 5-star hotel or related industry.
• Basic spoken English to meet business needs.
• Strong customer service focus and organizational skills.

Responsibilities

• Handle customer feedback and implement service improvements.
• Promote Hilton Honors membership benefits.
• Respond promptly to guest inquiries and manage hotel communications.

Skills

Customer service

Communication

Organizational skills

Problem solving

Teamwork

Tools

FCS

OnQPM

Micros system

Job description

A leading global hospitality company is seeking a Magic Call Centre Agent in Kuala Lumpur. This role focuses on delivering exceptional customer service, handling inquiries, and ensuring guest satisfaction. Ideal candidates will have at least 2 years of experience in a similar role within a 5-star hotel and strong communication skills. The position requires a team-oriented individual who can work under pressure and is committed to continuous improvement. Full-time schedule with opportunities for growth offered.