Guest Services Officer - Airport Ops & Experience

AirAsia; Kuala Lumpur; On-site; MYR 36,000 - 50,000; Full time

Job summary

A leading airline is seeking a dynamic Guest Services Officer for their operations at Bahrain International Airport. This role requires ensuring safety, security, and service standards while overseeing daily operations like check-in and gate management. Ideal candidates should possess interpersonal skills, be self-starters, and fluent in English and Bahasa Malaysia. The position offers various wellbeing benefits including medical plans and discounts on flights, with opportunities for career advancement that could lead to leadership roles.

Benefits

Key medical and insurance benefits

Free flights

Flexible work arrangements

Paid time off

Qualifications

• Possess personal traits of being friendly, mature, humble, honest, and meticulous.
• Able to monitor staff movement and ensure discipline.
• Must be a self-starter and able to perform under pressure.

Responsibilities

• Ensure smooth daily operations by Guest Services at Check-in Counter, Gate Management, and Arrival Hall.
• Assign staff to their designated areas and ensure tools are sufficient and in order.
• Monitor staff movement and discipline and react promptly to any delay.

Skills

Friendly demeanor

Good interpersonal and communication skills

Self-starter

Ability to perform under pressure

Proficient in oral and written English and Bahasa Malaysia

Job description

A leading airline is seeking a dynamic Guest Services Officer for their operations at Bahrain International Airport. This role requires ensuring safety, security, and service standards while overseeing daily operations like check-in and gate management. Ideal candidates should possess interpersonal skills, be self-starters, and fluent in English and Bahasa Malaysia. The position offers various wellbeing benefits including medical plans and discounts on flights, with opportunities for career advancement that could lead to leadership roles.