Guest Services Manager

Vanguard Recruitment Pte Ltd; Iskandar Puteri; On-site; MYR 150,000 - 200,000; Full time

Job summary

A luxury hospitality organization in Johor is seeking a Guest Services Manager tasked with delivering personalized, high-end services to residents. The role includes managing the full resident journey, coordinating between departments, and ensuring emotional support and independence for residents. The ideal candidate will have relevant experience and strong interpersonal skills, with an emphasis on a guest-first approach. Experience in luxury settings is preferred. This position offers competitive compensation and benefits in a supportive work environment.

Benefits

Annual Leave

Qualifications

• Minimum 1–2 years of relevant experience in hospitality or guest services.
• Strong command of English; additional languages are an advantage.
• Professional grooming and polished appearance.

Responsibilities

• Deliver personalized service throughout the resident journey.
• Curate elevated in-suite experiences.
• Maintain proactive engagement using resident preference logs.
• Manage special luggage and transportation requirements.
• Provide emotional support to residents.
• Serve as the liaison between residents and resort departments.
• Manage arrivals, departures, and maintain administrative logs.

Skills

Strong interpersonal skills

Guest-first mindset

Attention to detail

Emotional support provision

Education

Diploma or Certificate in Hospitality

Job description

Vanguard Recruitment Pte Ltd – Nusajaya, Johor

Join a high-end resort and living‑experience organization as its Guest Services Manager, serving as the primary guest‑facing ambassador responsible for delivering highly personalized luxury services serving in the fast‑growing Johor Bahru market. This operational role oversees the full resident journey, coordinating seamlessly across Rooms, Food & Beverage, Wellness, and Lifestyle experiences to ensure elevated, discreet, and emotionally supportive service. The position plays a critical role in curating seamless resident experiences while promoting dignity, independence, and long‑term satisfaction.

Responsibilities

• Deliver highly personalized, anticipatory, and discreet service throughout the full resident journey, from pre‑arrival preparation through to departure arrangements.
• Curate elevated in‑suite experiences, including suite setup, in‑room dining coordination, laundry and pressing services, and concierge arrangements.
• Maintain proactive engagement using resident preference logs to anticipate needs and resolve concerns accurately, promptly, and discreetly.
• Manage special luggage and transportation requirements, including fragile, medical, long‑stay, and oversized items, as well as airport transfers, private vehicles, and charter services.
• Provide emotional support and companionship while encouraging resident independence, self‑care, and self‑management.
• Serve as the primary liaison between residents and all resort departments, working closely with Food & Beverage, Housekeeping, Front Office, and Security teams.
• Manage arrivals, departures, luggage flow, room inspections, and maintain accurate administrative logs and resident preference databases.

Preferred Qualifications

• Diploma or Certificate in Hospitality or a related field.
• Experience in luxury hospitality, guest services, front office, or service‑oriented environments.
• Exposure to working with residents from diverse cultural backgrounds.
• Good local market knowledge and awareness of hospitality standards.
• Strong interpersonal skills with a guest‑first mindset and high attention to detail.
• Creative, experiential, and community‑oriented approach to service delivery.
• Experience providing emotional support and companionship while encouraging resident independence.

Required Qualifications

• Minimum 1–2 years of relevant experience in hospitality, guest services, or a related service environment.
• Strong command of English; additional languages are an advantage.
• Professional grooming and polished appearance.

Compensation

RM 3,000

How to Apply

Tap Quick Apply above or send your CV to: ******@vanguardrecruitment.com.sg

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Recruitment Privacy Policy

Singapore EA Lic. 24C2634, Reg. No. R23115462

Benefits

• Annual Leave