Guest Services Associate — Hotel Front Desk

Jobstreet Malaysia; Malacca City; On-site; MYR 20,000 - 100,000; Full time

Job summary

A hospitality company in Malacca City is seeking a Guest Services Representative to provide exceptional service to hotel guests. Responsibilities include greeting guests, managing check-in/check-out processes, and addressing inquiries. Candidates should have at least 1 year of relevant experience in the hospitality industry, strong communication skills, and be proficient in English. The position offers a competitive salary, benefits, and opportunities for career progression in a supportive environment.

Benefits

Competitive salary

Comprehensive health and insurance benefits

Career progression opportunities

Discounts on hotel stays and dining

Supportive work environment

Qualifications

• At least 1 year of experience in guest services or customer-facing role.
• Proficient in English and local languages.
• Friendly, patient, and willing to handle shift work.

Responsibilities

• Greet and welcome guests to ensure a warm first contact.
• Efficiently check guests in and out for a seamless experience.
• Respond promptly to guest inquiries and requests.

Skills

Strong communication skills

Interpersonal skills

Problem-solving skills

Knowledge of hotel operations

Service-oriented attitude

Job description

A hospitality company in Malacca City is seeking a Guest Services Representative to provide exceptional service to hotel guests. Responsibilities include greeting guests, managing check-in/check-out processes, and addressing inquiries. Candidates should have at least 1 year of relevant experience in the hospitality industry, strong communication skills, and be proficient in English. The position offers a competitive salary, benefits, and opportunities for career progression in a supportive environment.