Guest Service & Reservations Specialist

Mykey Global; Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A growing property management firm in Selangor, Malaysia, is looking for a candidate for a hospitality role involving guest check-ins and customer service. The ideal applicant will possess strong communication skills and attention to detail, capable of managing check-in/out logistics, handling payments, and resolving guest inquiries. Previous experience in hospitality is beneficial. This role is critical to ensuring a seamless guest experience, requiring both multitasking abilities and excellent interpersonal skills.

Qualifications

• Proficient in handling customer interactions and resolving issues.
• Experience in the hospitality industry is advantageous.
• Ability to manage multiple tasks effectively.

Responsibilities

• Perform hotel guest check-in and check-out procedures.
• Handle payment and cashiering responsibilities.
• Assist guests with inquiries about reservations and payments.
• Prepare and manage room assignments and keys.
• Create reports at the end of the day.

Skills

Phone Etiquette

Communication

Customer Service skills

Attention to detail

Problem-solving abilities

Organizational skills

Multitasking abilities

Interpersonal skills

Fluency in multiple languages

Tools

Microsoft Office

Job description

A growing property management firm in Selangor, Malaysia, is looking for a candidate for a hospitality role involving guest check-ins and customer service. The ideal applicant will possess strong communication skills and attention to detail, capable of managing check-in/out logistics, handling payments, and resolving guest inquiries. Previous experience in hospitality is beneficial. This role is critical to ensuring a seamless guest experience, requiring both multitasking abilities and excellent interpersonal skills.