Guest Service Officer - Reservations, Park Hyatt Kuala Lumpur

Hyatt Group; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading hospitality company in Kuala Lumpur is seeking a Guest Service Officer - Reservations to enhance guest experience and manage reservations efficiently. Candidates should possess excellent communication, organisational skills, and ideally have a degree in Hospitality Management. Fresh graduates are encouraged to apply. This full-time position is exclusive to Malaysian citizens and allows for a great entry into the hospitality industry.

Qualifications

• Malaysian Citizens and Permanent Residents only.
• 1-2 years of experience in reservations or front office operations is preferred.
• Fresh graduates are welcome to apply.

Responsibilities

• Assist in the efficient running of the reservations department.
• Provide excellent guest service.
• Manage reservation processes.

Skills

Communication skills

Organisational skills

Time management

Attention to detail

Education

University degree/diploma in Hospitality Management or related field

Tools

Hotel reservation systems

Microsoft Office

Job description

Close Inclusive Collection Job Postings Notification

"Our leaders have always encouraged us to try new approaches and learn by experimentation. The biggest learning through this was that persistence and calculated risks, pay off."

Park Hyatt Park Hyatt Kuala Lumpur MY - 10 - Kuala Lumpur

Reservations

Hourly/Entry Level Employee

Full-time

Local

Overview

You will be responsible for assisting with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting associate, guest and owner expectations. The Guest Service Officer - Reservations will assist the Team Leader - Reservations in providing excellent guest service, managing reservation processes, and contributing to the overall efficiency of the reservations department.

Qualifications

• Due to work permit restrictions, this position is only open for Malaysian Citizens and Permanent Residents of Malaysia.
• Ideally with a university degree/diploma in Hospitality Management or any related field.
• Minimum of 1-2 years of experience in reservations or front office operations within luxury hotels is preferred. Fresh graduates are also welcome to apply.
• Proficient in hotel reservation systems, and Microsoft Office.
• Good interpersonal, communication, organisational and time management skills, with attention to detail and accuracy in handling reservations.