Guest Service Assistant / Supervisor (Shah Alam)

Wyndham Hotels & Resorts; Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading hotel chain in Selangor is seeking a Guest Service Assistant / Supervisor to warmly welcome guests and ensure a seamless experience. Responsibilities include managing check-in/check-out processes, maintaining guest records, and coordinating with departments to enhance service delivery. The role requires flexibility and teamwork, especially during training and setup phases. Ideal candidates will demonstrate a commitment to guest satisfaction and operational excellence.

Responsibilities

• Deliver a warm, professional welcome to all guests upon arrival.
• Handle check-in/out, room assignments, and guest inquiries promptly.
• Maintain guest profiles, billing records, and daily reports in the PMS.
• Coordinate with other departments to ensure seamless service delivery.
• Promote hotel facilities and services to enhance guest satisfaction.
• Uphold all safety, security, cash handling, and operational procedures.

Job description

Guest Service Assistant / Supervisor (Shah Alam)

Deliver a warm, professional welcome to all guests upon arrival and ensure a smooth departure experience.

Handle check-in/out, room assignments, and guest inquiries promptly and accurately.

Maintain guest profiles, billing records, and daily reports in the PMS.

Coordinate with other departments to ensure seamless service delivery.

Promote hotel facilities and services to enhance guest satisfaction.

Uphold all safety, security, cash handling, and operational procedures in compliance with company policies.

Demonstrate flexibility and teamwork during the pre-opening period, supporting training, setup, and process implementation.