Guest Service Agent (173784)

Shangri-La Hotels and Resorts; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading hospitality group in Kuala Lumpur is seeking a dynamic Guest Service Agent to ensure smooth front desk operations. The ideal candidate will provide exceptional service to guests, managing check-ins, check-outs, and billing processes. Required qualifications include a diploma in hospitality and proficiency in English and Malay. This position is open only to Malaysian citizens and Permanent Residents.

Qualifications

• Minimum 1 year of experience in a guest service role; fresh graduates with a strong interest in hospitality are welcome.
• Willing to work shifts.

Responsibilities

• Ensure all interactions with guests are handled professionally and with care.
• Handle guest check-ins and check-outs efficiently.
• Maintain accurate records and documentation related to guest stays.

Skills

Proficient in oral and written English

Proficient in Malay

Strong interest in hospitality

Education

Diploma in Tourism/ Hospitality/ Hotel Management

Job description

Overview

Traders cater to savvy, passionate travelers who appreciate smart functionality and getting things done. Guests enjoy a blend of thoughtful simplicity with the warmth of Asian hospitality. No matter the purpose of the trip – work, rest, or play, each Traders offers a thoughtfully designed environment enabling guests to be focused on what really matters.

Located at the heart of the Kuala Lumpur city center, Traders Hotel by Shangri-La is looking for a dynamic, and multi-skilled talent in delivering our Asian hospitality.

Department: Front Office

Reports To: Assistant Front Office Manager

Job Summary: Guest Service Agent is responsible for ensuring smooth, professional, and guest-focused front desk operations, including check-ins, check-outs, billing, coordination with departments, and team support in line with hotel standards.

Responsibilities

• The Service Associate - Guest Service Agent is responsible to ensure all interactions with guests are handled professionally and with care adhering to hotel policies and procedures.
• Handle guest check-ins and check-outs efficiently while delivering a warm and welcoming experience.
• Ensure front desk operations are carried out in line with hotel standards and procedures.
• Provide supervision and support to front desk team members to ensure smooth service delivery.
• Maintain accurate records and documentation related to guest stays and transactions.
• Follow up on guest requests, pending tasks, and any special arrangements as needed.
• Ensure billing and guest folios are accurate and complete prior to guest departure.
• Monitor daily arrivals and departures, and coordinate with housekeeping and other departments to ensure a seamless guest experience.

Qualifications

• Diploma in Tourism/ Hospitality/ Hotel Management.
• Minimum 1 year of experience in a guest service role; fresh graduates with a strong interest in hospitality are welcome to apply.
• Proficient in oral and written English and Malay; additional languages are a plus.
• Willing to work shifts.

Due to work permit restrictions, only citizens of Malaysia and Permanent Residents of Malaysia shall be considered