Guest Experience Specialist - Front Desk (Hotel)

D Merveilleux Suites Sdn Bhd; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A hospitality company is seeking an enthusiastic Front Desk Officer to provide exceptional customer service and administrative support at the hotel's front desk. This full-time role requires previous experience in customer service, strong communication skills, and proficiency in hotel management software. The ideal candidate will have a keen eye for detail and the ability to multitask in a dynamic environment. Fluency in English and Bahasa Malaysia is essential, with additional languages preferred.

Qualifications

• Previous experience in a customer-facing role, ideally within the hotel or hospitality industry.
• Fluency in English and Bahasa Malaysia; Mandarin or other languages a plus.

Responsibilities

• Greeting and welcoming guests in a friendly and professional manner.
• Checking guests in and out efficiently while providing a personalized service.
• Handling guest enquiries and requests, and resolving any issues promptly.

Skills

Customer service

Communication

Organizational skills

Multitasking

Tools

Hotel management software

Job description

A hospitality company is seeking an enthusiastic Front Desk Officer to provide exceptional customer service and administrative support at the hotel's front desk. This full-time role requires previous experience in customer service, strong communication skills, and proficiency in hotel management software. The ideal candidate will have a keen eye for detail and the ability to multitask in a dynamic environment. Fluency in English and Bahasa Malaysia is essential, with additional languages preferred.