Guest Experience Specialist — Front Desk & Community

Mulpha; Johor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading property management company in Johor, Malaysia, is looking for a dedicated individual to manage customer inquiries and ensure satisfaction levels remain high. Ideal candidates should possess a Bachelor's Degree in Business or Hotel Management, with 1-2 years of experience in a customer-facing role. Responsibilities include managing inquiries, handling feedback, and coordinating community announcements. Strong communication skills are essential for this role.

Qualifications

• At least 1-2 years of relevant experience in Front Office/Desk/Reception/Call Center handling guests.
• Basic computer skills.
• Excellent written and spoken English.

Responsibilities

• Ensure customer and guest satisfaction levels remain above 90%.
• Manage inquiries, emails, calls, and walk-in customers.
• Coordinate weekly meetings and community announcements.

Skills

Customer service

Communication skills

Database management

Education

Bachelor's Degree in Business/Hotel Management or equivalent

Job description

A leading property management company in Johor, Malaysia, is looking for a dedicated individual to manage customer inquiries and ensure satisfaction levels remain high. Ideal candidates should possess a Bachelor's Degree in Business or Hotel Management, with 1-2 years of experience in a customer-facing role. Responsibilities include managing inquiries, handling feedback, and coordinating community announcements. Strong communication skills are essential for this role.