Guest Experience Specialist - Front Desk

Sunway Berhad; Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading hospitality company in Malaysia is searching for a Front Office Assistant to provide exceptional service to guests. Responsibilities include managing check-ins/check-outs, handling inquiries, and maintaining accurate records. The ideal candidate will have strong customer service skills, attention to detail, and proficiency in hotel management software. Join us in creating unforgettable experiences for our guests at our luxury hotel in Selangor.

Qualifications

• Experience as a Front Office Assistant or in a similar role.
• Strong customer service and communication skills.
• Excellent organizational abilities and detail-oriented.

Responsibilities

• Greet guests warmly and assist with check-in/check-out.
• Handle inquiries and provide information about hotel facilities.
• Manage reservations and communicate policies to guests.
• Resolve guest complaints and monitor front desk security.

Skills

Customer service

Communication

Organizational skills

Attention to detail

Education

SPM or equivalent

Tools

Hotel management software

Microsoft Office

Job description

A leading hospitality company in Malaysia is searching for a Front Office Assistant to provide exceptional service to guests. Responsibilities include managing check-ins/check-outs, handling inquiries, and maintaining accurate records. The ideal candidate will have strong customer service skills, attention to detail, and proficiency in hotel management software. Join us in creating unforgettable experiences for our guests at our luxury hotel in Selangor.