Guest Experience & Reservations Specialist

Mykey Global; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A property management company in Kuala Lumpur is seeking a candidate proficient in customer service and communication for a front desk role. The ideal applicant will assist guests in selecting accommodations, handle reservations, process payments, and resolve booking issues. Strong multitasking abilities and fluency in multiple languages are advantageous. This position is based at Millerz Square, ensuring dynamic interactions with clients and guests.

Qualifications

• Strong communication and customer service skills essential.
• Experience in handling room reservations preferred.
• Ability to work in a fast-paced environment.

Responsibilities

• Assist customers in choosing from various property options.
• Make reservations based on customers' needs and budgets.
• Check availability of accommodation for customer travel dates.
• Process payments and send confirmation to customers.
• Resolve any issues with bookings or reservations.
• Answer guest questions related to reservations and payments.
• Support customers needing to amend or cancel reservations.

Skills

Phone Etiquette

Communication

Customer Service

Multitasking

Interpersonal Skills

Fluency in Multiple Languages

Job description

A property management company in Kuala Lumpur is seeking a candidate proficient in customer service and communication for a front desk role. The ideal applicant will assist guests in selecting accommodations, handle reservations, process payments, and resolve booking issues. Strong multitasking abilities and fluency in multiple languages are advantageous. This position is based at Millerz Square, ensuring dynamic interactions with clients and guests.