Guest Experience Leader: Events, Tours & Service

Wings by Croske Resort Langkawi; Kuah; On-site; MYR 100,000 - 150,000; Full time

Job summary

A premier resort in Langkawi is seeking a Guest Experience Manager to enhance guest satisfaction by managing experiences, overseeing nightly events, and leading tours. This role requires candidates to possess a degree in Hospitality Management and relevant experience in customer service. Excellent communication, strong organizational skills, and the ability to thrive in a dynamic environment are essential. The successful applicant will be responsible for ensuring high Customer Satisfaction scores and engaging with guests effectively.

Qualifications

• Previous experience in hospitality or customer service is required.
• Strong problem-solving skills to address guest concerns effectively.
• Familiarity with marketing principles is a plus.

Responsibilities

• Greet and assist guests upon arrival and departure.
• Oversee planning and execution of evening events.
• Lead single-day tours to enhance guest experiences.

Skills

Excellent communication skills

Organizational abilities

Interpersonal skills

Education

Bachelor's degree in Hospitality Management

Tools

Microsoft Office

Reservation systems

Job description

A premier resort in Langkawi is seeking a Guest Experience Manager to enhance guest satisfaction by managing experiences, overseeing nightly events, and leading tours. This role requires candidates to possess a degree in Hospitality Management and relevant experience in customer service. Excellent communication, strong organizational skills, and the ability to thrive in a dynamic environment are essential. The successful applicant will be responsible for ensuring high Customer Satisfaction scores and engaging with guests effectively.