Guest Experience Lead - Front Desk & VIP Services

Iconic Hotel; Seberang Perai; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading hotel in Penang is seeking a dedicated Front Desk Manager to oversee daily operations at the Front Desk. Responsibilities include managing guest inquiries, ensuring exceptional service standards, and addressing any complaints or issues that arise. The ideal candidate should possess strong communication skills and have experience in hotel operations. This role requires a commitment to providing a high standard of service to all guests. Join our dynamic team and contribute to our reputation for outstanding hospitality.

Qualifications

• Experience in Front Desk operations is required.
• Strong communication skills are essential.
• Ability to handle complaints and ensure guest satisfaction.

Responsibilities

• Manage Front Desk operations efficiently.
• Act as a liaison between guests and management.
• Handle guest inquiries and complaints promptly.

Job description

A leading hotel in Penang is seeking a dedicated Front Desk Manager to oversee daily operations at the Front Desk. Responsibilities include managing guest inquiries, ensuring exceptional service standards, and addressing any complaints or issues that arise. The ideal candidate should possess strong communication skills and have experience in hotel operations. This role requires a commitment to providing a high standard of service to all guests. Join our dynamic team and contribute to our reputation for outstanding hospitality.