Guest Experience Lead – Front Desk Operations

Hilton Worldwide, Inc.; Sentral; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading global hospitality company is looking for a Front Office Manager at its Kuala Lumpur hotel. The role requires high customer service focus, effective team management, and proactive problem resolution. Responsibilities include preparing team schedules, addressing customer queries, and ensuring operational efficiency. Candidates should have excellent communication skills, be team-oriented, and maintain composure under pressure. This is a full-time position offering exciting growth opportunities in a vibrant work environment.

Qualifications

• Excellent communication, organization, and coordination skills are essential.
• Ability to maintain good relations with team members under pressure.
• Fluency in English, both spoken and written, is required.

Responsibilities

• Maintain high customer service focus and resolve issues.
• Promote services and facilities to guests.
• Prepare rosters and schedules for team members.
• Monitor cleaning and operational standards.

Skills

Good communication skills

Organization skills

Team player

Self-motivated

Proactive problem-solving

Ability to work under pressure

Familiar with computer systems

Fluent in English

Job description

A leading global hospitality company is looking for a Front Office Manager at its Kuala Lumpur hotel. The role requires high customer service focus, effective team management, and proactive problem resolution. Responsibilities include preparing team schedules, addressing customer queries, and ensuring operational efficiency. Candidates should have excellent communication skills, be team-oriented, and maintain composure under pressure. This is a full-time position offering exciting growth opportunities in a vibrant work environment.