Guest Experience Host - Front Desk

Hyatt Centric; West Coast Division; On-site; MYR 30,000 - 40,000; Full time

Job summary

A leading hotel in Kota Kinabalu is seeking a Front Office - Host who will deliver excellent service to guests. This role involves handling inquiries efficiently and requires strong communication skills and a good understanding of hotel facilities. Candidates should have a qualification in Hospitality or Tourism, along with at least 2 years of experience in a larger hotel's Front Office department. Excellent problem-solving abilities and a pleasant demeanor are essential for success in this position.

Qualifications

• Minimum 2 years work experience in Front Office department in a larger operation.
• Computer literate with excellent English communication skills both in written and verbal.

Responsibilities

• Deliver excellent and consistent level of service to all guests.
• Handle guest inquiries in a courteous and efficient manner.
• Be well-informed about all hotel facilities to address guest concerns.

Skills

Customer service

Communication

Problem solving

Education

Certificate or diploma in Hospitality or Tourism management

Job description

A leading hotel in Kota Kinabalu is seeking a Front Office - Host who will deliver excellent service to guests. This role involves handling inquiries efficiently and requires strong communication skills and a good understanding of hotel facilities. Candidates should have a qualification in Hospitality or Tourism, along with at least 2 years of experience in a larger hotel's Front Office department. Excellent problem-solving abilities and a pleasant demeanor are essential for success in this position.