Guest Experience Concierge

Mulia Property Development; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A hospitality company in Kuala Lumpur is seeking a guest service representative. This role involves answering inquiries, greeting guests warmly, and ensuring the lobby is clean. Additionally, the candidate will need to act as a liaison between guests and departments while anticipating guests' needs. Language skills are a plus for providing exceptional guest experiences. The ideal candidate should be friendly, proactive, and willing to perform other assigned tasks.

Qualifications

• Ability to speak multiple languages is an added advantage.

Responsibilities

• Answer phone and email inquiries from potential guests in a timely and respectful manner.
• Greet guests and visitors warmly and make them feel welcome and attended.
• Ensure the guest spaces and lobby are clean and tidy at all times.
• Act as a liaison between guests and all departments.
• Anticipate guests’ needs and tailor service to provide an exceptional guest experience.
• Any other tasks as assigned by management.

Job description

A hospitality company in Kuala Lumpur is seeking a guest service representative. This role involves answering inquiries, greeting guests warmly, and ensuring the lobby is clean. Additionally, the candidate will need to act as a liaison between guests and departments while anticipating guests' needs. Language skills are a plus for providing exceptional guest experiences. The ideal candidate should be friendly, proactive, and willing to perform other assigned tasks.