Growth/Creative Solutioning Manager, Advisors Creative Desk

Mastercard; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading financial services company is seeking a Growth/Creative Solutioning Manager to drive success within its Advisors Creative Desk. The role involves defining project scopes, collaborating with cross-functional teams, and shaping strategies for market engagement. Ideal candidates will possess strong analytical and creative skills, with a focus on customer-centric marketing. The position guarantees an engaging role in enhancing the firm's various services and building effective solutions to meet client needs.

Qualifications

• Skilled at understanding customer needs and translating them into actionable scopes.
• Knowledgeable in integrated marketing campaigns for brand awareness.
• Experienced in working with cross-functional teams.

Responsibilities

• Define deliverables, timelines, and costings for projects.
• Bridge communication among internal teams and clients.
• Review and analyze marketing solutions powered by creatives.
• Shape engagement strategies for new markets.
• Prepare monthly stakeholder reports showcasing ACD's impact.

Skills

Customer-Centric Approach

Marketing Expertise

Stakeholder Engagement

Analytical & Insight-Driven

Strategic Market Mindset

Reporting & Storytelling

Process-Oriented & Improvement Focused

Collaborative Builder & Innovator

Job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Growth/Creative Solutioning Manager, Advisors Creative Desk Overview

The Services team is a key differentiator for Mastercard, providing the cutting‑edge services that help our customers grow. Centered on data‑driven technologies and innovation, this team provides consulting, marketing, loyalty and analytics to financial institutions and merchants globally.

The Advisors Creative Desk (“ACD”) sits within Services and is responsible for ideating and creating engaging, forward‑thinking, on‑brand content solutions that connect our advertising partners, platforms, and our portfolio of brands.

The Solutioning vertical within ACD is focused on working closely with SBLs, CA&E product and commercialization leads, and Marketing Services leads to define the client opportunities for new CA&E engagements, securing business growth. The Solutioning vertical supports in driving more value and through Creative‑powered Marketing Services solutions for clients and identifying new incremental revenue generating opportunities to grow the overall profitability of the business, driving 3rd party cost avoidance.

Are you driven by being a part of a newly set up business and driving its success?

Have you managed and influenced client and internal stakeholders?

Are you comfortable with interpreting data in identifying opportunities for growth?

Role

The Solutioning role within ACD focus on ensuring Mastercard’s in‑house creative services are scoped and positioned effectively for client needs, avoiding third‑party cost exposure, and creating smooth entry points into new areas for our services. The role is also responsible for composing sophisticated solutions for key clients to include creative solutions as part of a broader Mastercard Services bundle.

Lead the scoping of project briefs from Marketing Services and other internal stakeholders, defining deliverables, timelines, and costings to ensure alignment and prevent third‑party cost exposure.

Act as a core partner with Marketing Services and Sales, bridging among other internal teams and clients when required, ensuring alignment and smooth project setup from the outset.

In tandem with Creative Strategists: review, analyze and present clear and strategic recommendations to deliver result‑driven marketing solutions powered by creatives.

Support ACD’s entry into new markets by shaping engagement strategies, monitoring early project execution, and embedding ACD as a trusted partner in these regions.

Prepare and deliver monthly stakeholder reports that combine quantitative metrics with qualitative updates (e.g., case studies, internal initiatives) to showcase ACD’s impact and progress.

Support ACD APAC Leadership on strategic initiatives such as internal enablement, awareness campaigns, and process improvements that elevate ACD’s integration within Mastercard.

Success metrics include: Third Party Costs Avoided, ACD penetration within Marketing Services, Stakeholder Engagement and Satisfaction, impactful creative‑powered MS solutions.

Serve as the trusted deputy of the APAC Creative Solutioning Lead in driving the overall growth, positioning, and adoption of ACD services across the region.

All About You

• Customer‑Centric Approach: Skilled at understanding customer needs and translating them into actionable creative scopes, ensuring alignment between ACD’s services and customer expectations.
• Marketing Expertise: Knowledgeable in integrated marketing campaigns that drive brand awareness and customer engagement, with a focus on digital marketing campaigns.
• Stakeholder Engagement: Experienced in working collaboratively with cross‑functional teams, building trust and alignment.
• Analytical & Insight‑Driven: Adept at identifying opportunities and evaluating where creative support can add value; able to distill complex information into clear recommendations for inclusion in client scopes.
• Strategic Market Mindset: Forward‑looking and adaptable, with the ability to anticipate challenges in new markets, shape engagement strategies, and ensure smooth delivery of first‑wave projects that establish ACD credibility.
• Reporting & Storytelling: Strong ability to analyze and synthesize quantitative results and qualitative case studies into clear, compelling updates for senior stakeholders, highlighting impact and opportunities.
• Process‑Oriented & Improvement Focused: Skilled in synthesizing project learnings, monitoring performance, and recommending improvements that strengthen efficiency, visibility, and long‑term positioning.
• Collaborative Builder & Innovator: Future‑focused, with a growth mindset and cross‑cultural adaptability; enthusiastic about co‑creating with teams across APAC and elevating ACD’s role in Mastercard’s broader ecosystem.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.