Group Head of IT

Raffcomm Sdn Bhd; Kuala Lumpur; On-site; MYR 120,000 - 160,000; Full time

Job summary

A prominent technology services company is seeking a strategic technology leader to manage digital development and operations. This role involves developing comprehensive strategies for technology services while ensuring cybersecurity compliance. The ideal candidate will lead digital solution design and deployment with a focus on customer satisfaction and operational excellence. Candidates should possess strong project management skills and a background in IT leadership, with experience in PHP, Laravel, and cybersecurity practices. This position is based in Kuala Lumpur, Malaysia.

Benefits

Competitive salary

Health insurance

Training and development programs

Qualifications

• Proven experience in technology and digital development leadership roles.
• Strong understanding of compliance and regulatory frameworks in IT.
• Ability to manage cross-functional teams effectively.

Responsibilities

• Develop and execute a comprehensive digital development strategy.
• Oversee technology operations including infrastructure upkeep.
• Lead the design and deployment of digital solutions.

Skills

Data analytics

Team leadership

Project management

Cybersecurity

Communication

Education

Bachelor's degree in IT or related field

Tools

PHP

Laravel

Java

Job description

1. Strategic Technology, Application & Digital Development Leadership

Develop and execute a comprehensive technology, application, and digital development strategy focused on high availability, scalability, security, and customer satisfaction.

Oversee the design, deployment, enhancement, and continuous improvement of all technology services, systems, and digital applications.

Champion a culture of technology excellence, leveraging data analytics, automation, and customer insights to strengthen operations and digital product offerings.

Align all technology initiatives with evolving customer needs, business objectives, regulatory obligations, and industry best practices.

Implement and maintain robust incident, problem, and change management frameworks to minimize disruptions and ensure continuity.

2. Infrastructure & Technology Operations Management

Oversee all infrastructure operations, including data center upkeep, system reliability, performance monitoring, and disaster recovery readiness.

Ensure secure, reliable, and efficient technical system operations, safeguarding against intrusion, misuse, and service downtime.

Develop and implement service standards, policies, documentation frameworks, and structured methodologies for continuous process innovation.

Lead technology activities related to data migration, database administration, systems integration, and cybersecurity best practices.

Maintain and improve Operations and Systems Documentation and ensure adherence to IT governance.

3. Application & Digital Development

Lead the design, development, deployment, and enhancement of digital applications and solutions supporting Raffcomm’s digital trust services.

Evaluate and integrate new tools, applications, and technologies to support system upgrades, enhancements, and product development.

Oversee development resources and guide programming efforts in PHP, Laravel, Java, and other relevant technologies.

Ensure adherence to SDLC, DevOps principles, and secure development practices to achieve efficiency, scalability, and rapid deployment.

Present technology updates and research findings for solution innovation and product enhancement.

4. Innovations & Digital Solutions

Lead and drive innovation initiatives to introduce cutting‑edge solutions, automation tools, and service enhancements.

Oversee the development of real‑time monitoring systems, reporting dashboards, and automated service management tools.

Build and maintain a comprehensive knowledge base and self‑service ecosystem to empower clients and improve service efficiency.

5. Project Management (PMO)

Lead the Project Management Office (PMO) and guide project managers in planning and executing company projects.

Oversee all project portfolios to ensure timely delivery, resource efficiency, budget adherence, and achievement of strategic objectives.

Establish and maintain project governance standards aligned with company goals and regulatory expectations.

Manage stakeholder engagement and ensure clear and effective communication across cross‑functional teams.

6. Certificate Authority (CA) Services & Operations

Oversee all CA operations and ensure compliance with PKI regulations, security policies, and CA industry best practices.

Manage the lifecycle of digital certificates including registration, issuance, renewal, revocation, and administration.

Monitor, troubleshoot, and optimize CA systems to ensure security, reliability, and high availability.

Implement system upgrades, patches, risk assessments, audit trails, and continuous monitoring processes.

Provide expert guidance on CA matters, including during regulatory reviews, compliance audits, and security assessments.

7. Performance, Compliance & Risk Management

Establish and track KPIs across technology, application development, service delivery performance, operational efficiency, and customer satisfaction.

Implement governance frameworks that ensure compliance with internal policies, SLAs, regulatory requirements, data security, and privacy standards.

Conduct risk assessments and deploy mitigation strategies to address service vulnerabilities and operational risks.

Oversee Business Continuity Planning (BCP) and Disaster Recovery (DR) programs to ensure resilience and minimal downtime.

Build and lead high‑performing technology, application, and service delivery teams with a strong customer‑first mindset.

Develop training and development programs to ensure teams remain updated with industry trends, cybersecurity practices, digital engagement strategies, and IT service frameworks.

Foster a collaborative, innovative, and cross‑functional working environment.

Partner with internal and external stakeholders to ensure seamless execution of technology initiatives and service operations.

Other Duties

Promote public and corporate awareness of company products and digital trust services.

Maintain a strong understanding of the Company’s products, services, and regulatory requirements.

Assist in managing key clients for assigned projects.

Ensure confidentiality, integrity, and security of information at all times.

Perform any other duties as assigned by the Superior.

Competencies and Skills

Strong attention to detail, pro‑active, highly accountable, with demonstrated ability to work with follow‑through.

Work independently, manage time effectively, and manage multiple priorities / tasks of varying complexities while remaining committed to the quality and timeliness of work product.

Work in a dynamic team environment and develop strong working relationships with people at varying levels.

Proven team player who invites input, shares ownership, consistently shares in required efforts, especially under challenging deadlines, and shares credit with other team members.

Research skills, to effectively research and gather information from both internal and external resources into opportunities.

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Head of Group?
• How much notice are you required to give your current employer?

Computer Software & Networking 11-50 employees

Raffcomm Group is an established Information Technology (IT) company that aims to be the Prime Identity Services Company by securely organizing corporate individual information and make verified identification universally accessible.

Raffcomm Sdn Bhd is a service provider for the Suruhanjaya Syarikat Malaysia (SSM), to supply information on companies and businesses incorporated and registered in Malaysia over our online portal SSM e-Info to public users as well as to Corporate Integration Clients (Government Agencies, Private Sectors, Banks, Telecommunications, Transportation, Credit Reporting Agencies, etc.).

Through our subsidiary, Rafftech, we offer Certification Authority services to address cyber security issues such as Authentication, Data Integrity and Confidentiality, Non‑Repudiation. We take pride in securing online transactions using Digital Certificates for Encryption & Digital Signing.

Under this group, Raffcomm is authorised to deliver company and business information via SSM e-Info, to act as a Malaysian Certification Authority (CA) for digital signing services and to issue e‑Money/e‑Wallet. We are a proud holder of three trust business licenses namely:

BNM e‑Money Issuing License since 2013 by BNM

Certification Authority License since 2018 by MCMC

Corporate Information License since 2006 by SSM

Raffcomm is built from a well‑based foundation of talented and dedicated team to ensure the utmost satisfaction of our customers. We are very persistent in ensuring outstanding services delivered to clients' need. From being an IT provider, Raffcomm has bloomed since 1999 into a dynamic organization handling various IT solutions and services and will continue to grow and evolve together with the industry.