Greeter

FTCO Consultancy Sdn Bhd; Sepang; On-site; MYR 20,000 - 100,000; Full time

Job summary

A customer service organization in Sepang, Selangor, is seeking individuals to welcome and assist arriving passengers at the airport. You will guide passengers to various airport facilities and provide information on services. Candidates should have prior customer service experience, strong communication skills, and be able to work in fast-paced environments. Proficiency in Malay and English is required, and knowledge of Mandarin is an advantage. The position includes a rotating shift schedule with opportunities for development and career progression.

Benefits

EPF contributions

Paid annual leave

Additional allowances

Opportunities for professional development

Qualifications

• Prior customer service experience is preferred.
• Strong communication and interpersonal skills.
• Ability to remain calm and composed in fast-paced environments.
• Good problem-solving abilities and strong attention to detail.
• Willingness to work on rotating shifts, including weekends and public holidays.

Responsibilities

• Welcome and assist arriving passengers at designated meeting points.
• Guide passengers to baggage claim, ground transportation, lounges, and facilities.
• Provide accurate information on airport services and local points of interest.
• Monitor passenger flow and manage congestion areas for safety.
• Coordinate with team members to resolve passenger inquiries and issues.

Skills

Customer service experience

Strong communication skills

Calm in fast-paced environments

Problem-solving abilities

Attention to detail

Bilingual in Malay and English

Proficiency in Mandarin

Job description

FTCO Consultancy Sdn Bhd – Sepang, Selangor

Welcome and assist arriving passengers at designated meeting points within the airport terminal.

Guide passengers to baggage claim, ground transportation, lounges, and other airport facilities.

Provide accurate information on airport services, amenities, and local points of interest to enhance the passenger experience.

Monitor passenger flow and congestion areas, proactively managing crowds to ensure safety and smooth movement.

Coordinate with team members and airport personnel to resolve passenger inquiries, issues, or special requests.

Maintain a polished, professional appearance while representing the Lounge and delivering exceptional customer service.

Comply with all airport safety and security regulations, including procedures for lost items, emergencies, and security checks.

Requirements

• Prior customer service experience is preferred.
• Strong communication and interpersonal skills.
• Ability to remain calm and composed in fast-paced environments.
• Good problem-solving abilities and strong attention to detail.
• Ability to work comfortably in both Malay and English.
• Willingness to work on rotating shifts, including weekends and public holidays.
• Proficiency in Mandarin languages is an added advantage.

Preferred Experience

• Experience leading or supervising customer service teams in a high-volume, service-driven environment.
• Familiarity with airport operations, passenger handling, and security procedures.
• Participation in relevant training and development programs.
• EPF, SOCSO, and EIS contributions.
• Paid annual leave provided.
• Additional allowances provided.
• Opportunities for professional development and career progression.