Global Network Engagement Ops Lead

Intellect; Kuala Lumpur; On-site; MYR 100,000 - 130,000; Full time

Job summary

A global health tech company in Kuala Lumpur is looking for a Network Engagement Operations Lead to manage and improve the provider and crisis responder network. You will enhance engagement strategies, ensure compliance with standards, and oversee metrics to drive high performance and satisfaction. The ideal candidate should have 4-7 years of operational experience and be fluent in English and at least one local language. This role includes working cross-functionally and involves proactive problem-solving skills.

Benefits

Generous leave policy

Christmas week off

Birthday leave

Quarterly mental health days

Flexible work arrangements

Medical coverage

Performance bonus

Development budget

Mental health support

Socials and communities

Qualifications

• 4-7 years in operations, community/network management, program management.
• Fluent in English + at least one relevant local language.
• Strong with tracking, dashboards, documentation hygiene.

Responsibilities

• Develop and improve provider engagement strategy.
• Ensure compliance with company standards and local regulations.
• Track and report engagement metrics to improve satisfaction.

Skills

Communication

Problem Solving

Collaboration

Operations Management

Attention to Detail

Tools

Ticketing Tools (CRMs like Zendesk, Freshdesk)

Job description

A global health tech company in Kuala Lumpur is looking for a Network Engagement Operations Lead to manage and improve the provider and crisis responder network. You will enhance engagement strategies, ensure compliance with standards, and oversee metrics to drive high performance and satisfaction. The ideal candidate should have 4-7 years of operational experience and be fluent in English and at least one local language. This role includes working cross-functionally and involves proactive problem-solving skills.