Global Modern Workplace Support Engineer (L2)

Wuerth; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A global IT organization in Malaysia seeks a Modern Workplace Support Engineer (L2) to deliver operational support for digital workplace services like Microsoft 365. Key responsibilities include troubleshooting issues in identity management, communication services, and endpoint operations. The ideal candidate has computer science training, experience with Microsoft 365 services, and strong problem-solving skills. The role emphasizes customer orientation and collaboration within global teams, offering a dynamic work environment.

Qualifications

• Several years of professional experience in digital workplace or Microsoft 365 services.
• Familiarity with client configuration and basic software packaging.
• Understanding of hybrid identity and user lifecycle management.

Responsibilities

• Deliver second-level support for Microsoft 365 digital workplace services.
• Support identity and access topics in Active Directory environments.
• Collaborate with third-level teams for complex issues.

Skills

Customer Orientation

Service Orientation

Problem-Solving

Network Fundamentals

Fluent in English

Education

Completed training in computer science or comparable qualification

Tools

Microsoft 365

Intune

Defender

Exchange Online

Job description

A global IT organization in Malaysia seeks a Modern Workplace Support Engineer (L2) to deliver operational support for digital workplace services like Microsoft 365. Key responsibilities include troubleshooting issues in identity management, communication services, and endpoint operations. The ideal candidate has computer science training, experience with Microsoft 365 services, and strong problem-solving skills. The role emphasizes customer orientation and collaboration within global teams, offering a dynamic work environment.