Global Mobility Customer Success Specialist

Ideal Reliance; Cyberjaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A multinational Oil & Gas company in Cyberjaya is seeking a customer service representative to handle complaints and queries. The ideal candidate holds a Bachelor’s degree and has at least one year of experience in customer service. Requirements include proficiency in English and Mandarin, alongside skills in MS Word, Excel, and PowerPoint. The role offers a salary of RM 2,800 and includes professional development benefits.

Benefits

Ongoing professional development

Opportunity to work in a global environment

Qualifications

• Minimum of one year’s experience in customer service and customer retention.
• Excellent communication and presentation abilities in English and Mandarin.
• Experience working with corporate and enterprise accounts.

Responsibilities

• Take ownership for the resolution of Integrated Retail B2C complaints.
• Deal with Customer calls and emails regarding promotions.
• Resolve enquiries within the agreed SLAs.
• Work with new digital live chat channels for inbound Customer queries.

Skills

Strong communication

Problem solving

Attention to detail

Adaptability to fast paced environment

Excellent written communication

Excellent verbal communication

Education

Bachelor’s degree or equivalent in any discipline

Tools

MS Word

MS Excel

PowerPoint

Job description

A multinational Oil & Gas company in Cyberjaya is seeking a customer service representative to handle complaints and queries. The ideal candidate holds a Bachelor’s degree and has at least one year of experience in customer service. Requirements include proficiency in English and Mandarin, alongside skills in MS Word, Excel, and PowerPoint. The role offers a salary of RM 2,800 and includes professional development benefits.