Global Medical Claims Specialist

Cigna; Kuala Lumpur; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading healthcare provider in Kuala Lumpur is seeking a dedicated Customer Service Representative. This role involves providing exceptional service for international medical claims, responding to complex queries, and ensuring accurate file management. Candidates should possess a Master's degree and be proficient in English, with additional language skills (Thai, Mandarin, Spanish) being advantageous. Strong decision-making and communication skills are essential to succeed in this position.

Qualifications

• Ability to communicate in English; knowledge of Thai, Mandarin, and Spanish is a plus.
• Accurate and responsible handling of assigned contracts.
• Efficient in maintaining balance between quality and quantity.

Responsibilities

• Provide customer services for international medical claims.
• Respond to queries through various channels efficiently.
• Take ownership of high-value or complex cases.
• Track and report procedural irregularities.

Skills

Customer-focused communication

Medical terminology knowledge

Decision-making skills

Microsoft Office proficiency

Written communication skills

Team collaboration

Discretion in handling confidential information

Education

Master's degree or equivalent experience

Tools

Cigna International in-house systems

Job description

A leading healthcare provider in Kuala Lumpur is seeking a dedicated Customer Service Representative. This role involves providing exceptional service for international medical claims, responding to complex queries, and ensuring accurate file management. Candidates should possess a Master's degree and be proficient in English, with additional language skills (Thai, Mandarin, Spanish) being advantageous. Strong decision-making and communication skills are essential to succeed in this position.