Global IT Service Desk Analyst (Junior) – German Speaker

B Braun; Bayan Lepas; On-site; MYR 30,000 - 40,000; Full time

Job summary

A leading global health care company in Bayan Lepas, Malaysia is looking for a Junior Global IT Service Desk Analyst who speaks German. This role involves responding to technical issues reported by users, troubleshooting problems, and providing quality support. Candidates should have 1-2 years of experience, strong problem-solving skills, and excellent communication ability in German and English. The ideal candidate will be flexible in working hours and eager to learn about new technologies.

Qualifications

• 1-2 years job experience in a technical support role.
• Ability to analyze hardware and/or software problems.
• Knowledge of computer systems, hardware, software, and peripheral equipment.

Responsibilities

• Respond to incoming calls and web submissions for assistance.
• Troubleshoot, analyze, and resolve various technical problems.
• Document client issues in the call tracking system.
• Provide quality communication to all end users throughout the support process.
• Identify optimization potential to increase customer satisfaction.

Skills

Problem solving

Analytical skills

Good verbal communication in English (B2)

Very good verbal communication in German (C1)

Basic network skills

Education

Educational degree/certificate in IT related field

Job description

A leading global health care company in Bayan Lepas, Malaysia is looking for a Junior Global IT Service Desk Analyst who speaks German. This role involves responding to technical issues reported by users, troubleshooting problems, and providing quality support. Candidates should have 1-2 years of experience, strong problem-solving skills, and excellent communication ability in German and English. The ideal candidate will be flexible in working hours and eager to learn about new technologies.