Global GBS Director: Strategy, Service Delivery & Talent

Singapore Telecommunications Limited; Malaysia; On-site; MYR 300,000 - 400,000; Full time

Job summary

A leading telecommunications company in Malaysia is seeking a Senior Director for its Shared Services Centre. The ideal candidate will have extensive experience in managing multi-functional service delivery and a proven track record of strategic leadership. Responsibilities include overseeing service delivery, managing stakeholder relationships, and leading a high-performing team. This role offers competitive perks including family-friendly policies and wellness programs.

Benefits

Medical Sports (e.g., Gym)

Family-friendly policies

SingTel Recreation Club

Qualifications

• At least 15 years of experience in shared services, operations, or corporate services leadership.
• Minimum of 8 years in a senior management role managing multi-functional service centres.
• Experience with government/regulatory bodies in Malaysia is a plus.

Responsibilities

• Provide strategic and operational leadership for the delivery of shared services.
• Lead the daily operations of the KL GBS Centre, ensuring business continuity.
• Act as the primary liaison with internal customers and business units.

Skills

Leadership

Stakeholder Management

Financial Acumen

Cultural Sensitivity

Talent Development

Education

Bachelor’s degree in Business, Accounting, IT, or Engineering

Job description

A leading telecommunications company in Malaysia is seeking a Senior Director for its Shared Services Centre. The ideal candidate will have extensive experience in managing multi-functional service delivery and a proven track record of strategic leadership. Responsibilities include overseeing service delivery, managing stakeholder relationships, and leading a high-performing team. This role offers competitive perks including family-friendly policies and wellness programs.