Global Field Dispatch & Technical Support Specialist

Hitachi Vantara; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A global technology company is looking for a GCC Professional – Field Dispatch in Kuala Lumpur to handle technical requests and support customers effectively. Candidates must have technical skills in areas such as data storage and networking, and be fluent in spoken and written English, Mandarin or Japanese. This role requires excellent communication skills and a professional telephone manner to ensure customer satisfaction and operational efficiency.

Benefits

Industry-leading benefits

Flexible working arrangements

Commitment to inclusion

Qualifications

• Educated to degree level or equivalent experience in required languages.
• Fluency in English, Mandarin or Japanese is essential.
• Experienced in customer support center and customer service environments.

Responsibilities

• Handle incoming and outgoing technical calls and enquiries.
• Create cases in Hitachi Vantara CRM following SOPs.
• Provide first-line support for our support portal inquiries.

Skills

Technical skills/experience in data storage

Fluent command of spoken and written English

Strong aptitude to learn new skills

Professional telephone manner

Education

Degree level or equivalent experience

Tools

Salesforce

Job description

A global technology company is looking for a GCC Professional – Field Dispatch in Kuala Lumpur to handle technical requests and support customers effectively. Candidates must have technical skills in areas such as data storage and networking, and be fluent in spoken and written English, Mandarin or Japanese. This role requires excellent communication skills and a professional telephone manner to ensure customer satisfaction and operational efficiency.