Global Export & Customer Service Coordinator

Bakels; Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading baking ingredients supplier in Selangor is seeking a detail-oriented Customer Service Coordinator to manage order processing and customer support. The role requires coordination with various departments to ensure compliance with international trade regulations. Candidates should possess a minimum diploma and at least 2 years of experience in export/import shipment arrangements. Strong communication skills in English and Bahasa Malaysia, along with analytical skills in Microsoft Office, are highly valued. Join a dynamic team that supports the baking industry.

Qualifications

• Minimum 2 years of experience in export/import shipment arrangements.
• Proactive and detail-oriented with a positive attitude.
• Willing to work at Seksyen 28, Shah Alam, Selangor.

Responsibilities

• Process customer orders accurately and promptly.
• Coordinate with production and supply chain teams for timely fulfillment.
• Ensure compliance with export documentation and regulations.
• Arrange shipping and monitor container movements.
• Collaborate with QA on documentation and customer feedback.
• Liaise with Finance on price lists and credit notes.
• Manage new customer account registration.
• Prepare monthly export sales reports.

Skills

Excellent written and oral communication skills in English

Excellent written and oral communication skills in Bahasa Malaysia

Strong analytical skills

Good listening skills

Ability to work attentively with minimal supervision

Good team player

Education

Minimum Diploma

Tools

Microsoft Office

AX system

Excel spreadsheets

Pivot tables

Job description

A leading baking ingredients supplier in Selangor is seeking a detail-oriented Customer Service Coordinator to manage order processing and customer support. The role requires coordination with various departments to ensure compliance with international trade regulations. Candidates should possess a minimum diploma and at least 2 years of experience in export/import shipment arrangements. Strong communication skills in English and Bahasa Malaysia, along with analytical skills in Microsoft Office, are highly valued. Join a dynamic team that supports the baking industry.