Global Customer Service & Sales Support Specialist

Hilti Asia IT Services; Kuala Lumpur; On-site; MYR 30,000 - 45,000; Full time

Job summary

A global construction equipment company in Kuala Lumpur is seeking a Customer Service Representative to join their team. The role includes providing support to the Market Reach team and ensuring high levels of customer satisfaction. Ideal candidates will possess a diploma in Business or a related field, along with experience in SAP and Salesforce. Excellent communication skills in English and Malay are required, along with a strong customer orientation. Join us to make a lasting impact in the construction sector.

Qualifications

• A diploma or higher qualification in a relevant field.
• Proven experience in customer service, ideally in a fast-paced environment.
• Ability to communicate effectively in English and Malay.

Responsibilities

• Provide assistance and support to the Customer Service team.
• Process orders and quotations for customers.
• Handle customer enquiries via phone or email.

Skills

Customer orientation

Communication skills

Team playing

Presentation skills

Self-motivation

High proficiency in English

High proficiency in Malay

Education

Diploma or above in Business or related discipline

Tools

SAP

Salesforce

Job description

A global construction equipment company in Kuala Lumpur is seeking a Customer Service Representative to join their team. The role includes providing support to the Market Reach team and ensuring high levels of customer satisfaction. Ideal candidates will possess a diploma in Business or a related field, along with experience in SAP and Salesforce. Excellent communication skills in English and Malay are required, along with a strong customer orientation. Join us to make a lasting impact in the construction sector.