Global 24/7 Customer Support Specialist

Uqpay Technology; Johor Bahru; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A leading e-commerce services provider in Johor Bahru is looking for motivated candidates to join their global customer service team. The role involves providing 24/7 support to international customers, addressing issues related to transactions and accounts, and contributing to an optimized customer service experience. Candidates should have a Bachelor's degree and be fluent in English, with strong problem-solving skills and a customer-focused mindset. This position offers competitive benefits and potential for career advancement.

Benefits

Night shift allowances

Comprehensive training system

Employee activities and holiday benefits

Qualifications

• Fluent in spoken and written English necessary for effective communication.
• Strong communication skills and a knack for solving customer problems.
• Willingness to work 24/7 shifts, including nights and holidays.

Responsibilities

• Provide support to global merchants and users.
• Record and track customer feedback for issue resolution.
• Assist in organizing FAQs and optimizing customer service processes.

Skills

Fluent spoken English

Excellent communication skills

Customer service mindset

Problem-solving ability

Strong learning ability

Education

Bachelor's degree or above

Job description

A leading e-commerce services provider in Johor Bahru is looking for motivated candidates to join their global customer service team. The role involves providing 24/7 support to international customers, addressing issues related to transactions and accounts, and contributing to an optimized customer service experience. Candidates should have a Bachelor's degree and be fluent in English, with strong problem-solving skills and a customer-focused mindset. This position offers competitive benefits and potential for career advancement.