GENERAL MANAGER (Resort / Hospitality)

Lucky Land Resort Sdn. Bhd.; Semporna; On-site; MYR 120,000 - 180,000; Full time

Job summary

A luxury resort in Malaysia is seeking an experienced Resort General Manager to oversee operations and ensure guest satisfaction. The ideal candidate will have at least 10 years of experience in 5-star hotels and be fluent in both English and Mandarin. They will lead diverse departments, manage financial performance, and enhance the resort's image through effective sales and marketing strategies.

Qualifications

• 10 years minimum experience in 5-star hotels.
• Extensive industry experience in hospitality.
• Proven track record in managing luxury hotel operations.

Responsibilities

• Manage day-to-day operations across departments.
• Ensure high service standards and guest satisfaction.
• Develop and monitor budgets for profitability.
• Mentor and lead a high-performing team.
• Collaborate with sales and marketing teams.

Skills

Fluent English

Fluent Mandarin

Team leadership

Financial management

Sales and marketing strategy

Education

Bachelor's Degree in Hospitality Management

Master's Degree (Preferred)

Certified Hotel Administrator (CHA)

Job description

FLUENT IN ENGLISH & MANDARIN TO EFFECTIVELY COMMUNICATE WITH MANDARIN-SPEAKING CLIENTS.

10 YEARS MINIMUM EXPERIENCES IN 5 STAR HOTEL

HAVE STRONG UNDERSTANDING IN HOTEL OPERATIONS

Senior managers are in charge of managing the operations and responsible for overseeing all aspects of the property's performance, ensuring guest satisfaction, and maximizing profitability. They act as the central link coordinating diverse departments to deliver a seamless and memorable guest experience.

The general manager's duties are broad and varied:

Operations Oversight: Managing day-to-day operations across all departments, including front desk, housekeeping, food and beverage, maintenance, spa, and entertainment services.

Guest Experience: Ensuring consistent delivery of high service standards and personally handling major guest complaints or VIP relations to ensure satisfaction.

Financial Management: Developing, managing, and monitoring budgets, controlling costs, forecasting revenue, and driving overall profitability.

Team Leadership: Building, mentoring, and motivating a high-performing team, managing staff schedules, and fostering a positive workplace culture.

Sales and Marketing: Collaborating with sales and marketing teams to develop strategies that maximize occupancy and enhance the resort's public image.

Facility & Compliance: Working with engineering and maintenance teams to ensure the property is well-maintained and adheres to all safety and legal standards.

Strategic Planning: Setting operational policies and ensuring the resort meets its strategic goals in line with the brand's vision.

Educational Background

Bachelor's Degree: A minimum of a bachelor's degree in Hospitality Management, Hotel Administration, Business Administration, or a related field is typically required. This provides the foundational knowledge of hotel operations, finance, and marketing.

Master's Degree (Preferred): For leadership roles in luxury international chains, a master's degree in Hospitality Management or an MBA is often preferred and can accelerate career progression.

Certifications: Professional certifications such as the Certified Hotel Administrator (CHA) from the American Hotel & Lodging Educational Institute (AHLEI) can enhance a candidate's credentials.

Professional Experience

Extensive Industry Experience: A minimum of 8–12 years of total hospitality experience is common, with several years spent in senior management roles (e.g., Assistant General Manager, Director of Operations, or Department Head) in a luxury setting.

Diverse Operational Background: Experience across various departments, including Front Office, Food & Beverage (F&B), Housekeeping, Sales & Marketing, and Finance, is crucial for a holistic understanding of resort operations.

Luxury Experience: Proven experience managing operations within international luxury hotel chains or high-end properties is highly valued, as 5-star service demands a specific, elevated standard.

Proven Track Record: A demonstrable history of success in driving financial performance (revenue generation, cost control, P&L analysis), optimizing guest satisfaction scores, and leading large, diverse teams is essential.

Pre-opening Experience: Experience in resort pre-opening or renovation projects can be a significant advantage.

Application questions

• Which of the following statements best describes your right to work in Malaysia?
• Which of the following languages are you fluent in?
• How would you rate your Mandarin language skills?
• How many years' experience do you have as a Resort General Manager?
• How many years of hotel management experience do you have?
• Are you willing to relocate for this role?
• How many years' experience do you have as a Hotel Manager?
• How many years' experience as a Head of Hospitality?