General Manager – Crowne Plaza Kuala Lumpur City Centre

InterContinental Hotels Group; Kampung Padang; On-site; MYR 150,000 - 200,000; Full time

Job summary

A global hospitality company is seeking an experienced General Manager for the Crowne Plaza Kuala Lumpur City Centre. The ideal candidate will provide leadership for hotel operations, drive commercial performance, and uphold brand standards. Strong financial governance and communication skills are essential. The position offers a competitive remuneration package and career development opportunities within a dynamic and supportive work environment. Join us to lead the hotel into its next phase of growth and performance.

Benefits

Competitive remuneration package

Performance-based incentives

Comprehensive benefits

Leadership development programmes

Global mobility opportunities

Qualifications

• Proven experience as a General Manager in a full-service hotel environment.
• Strong financial and commercial acumen.
• Demonstrated ability to operate within governance frameworks.

Responsibilities

• Provide overall leadership for hotel operations.
• Drive strong commercial performance through effective strategies.
• Lead, develop, and retain a strong executive team.

Skills

Financial governance

Leadership

Communication skills

Revenue management

Operational discipline

Job description

General Manager – Crowne Plaza Kuala Lumpur City Centre

Hotel Brand: Crowne Plaza Hotels & Resorts
Location: Malaysia, Kuala Lumpur

Crowne Plaza Kuala Lumpur City Centre is a 320‑room hotel and located along Jalan Yap Kwan Seng, close to the KLCC precinct. Positioned within one of Kuala Lumpur’s most competitive commercial and lifestyle corridors.

The property features multiple food and beverage outlets, extensive conference and banqueting facilities, a fitness centre, swimming pool, and business centre.

We are seeking an experienced and commercially disciplined General Manager to lead the hotel into its next phase of performance. This role requires a leader with strong financial governance, clear communication skills, and the ability to work closely with ownership and IHG stakeholders to strengthen results across rooms, F&B, and meetings & events.

The Role

• Provide overall leadership for hotel operations across rooms, food and beverage, meetings and events, and guest services
• Drive strong commercial performance through effective revenue strategy, budgeting, forecasting, and cost management
• Establish clear operational discipline and governance to support consistent performance and accountability
• Work closely with ownership and IHG teams to support effective collaboration and communication
• Lead, develop, and retain a strong executive team and engaged hotel workforce
• Champion Crowne Plaza brand standards, service excellence, and guest experience delivery
• Represent the hotel confidently with key stakeholders, partners, and the local business community

About You

• Proven experience as a General Manager in a full-service hotel environment
• Strong financial and commercial acumen, particularly in managing complex operations with significant F&B and MICE components
• Demonstrated ability to operate within clear governance frameworks, controls, and reporting structures
• Experience working effectively with owners, asset managers, and brand stakeholders
• Clear and confident communication skills in English

Experience operating in a competitive urban hotel environment

What We Offer

As part of IHG Hotels & Resorts, you will be supported by a global hospitality company offering a competitive remuneration package, performance-based incentives, and comprehensive benefits.

You will have access to IHG’s leadership development programmes, global mobility opportunities, and long-term career opportunities across the IHG portfolio.

At IHG, we are committed to fostering an inclusive workplace where diverse backgrounds, experiences, and perspectives are valued, and where everyone feels respected and supported.

If you’re ready to lead Crowne Plaza Kuala Lumpur City Centre through its next phase of performance and growth, we’d love to hear from you.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.