General Manager

Petro Services; Kuala Lumpur; On-site; MYR 50,000 - 70,000; Full time

Job summary

A leading convenience store chain is seeking a General Manager to oversee all functions of the convenience store, restaurant, and retail fuel site. The role requires recruiting and training staff, supervising daily performance, and delivering exceptional customer service. The ideal candidate has 2+ years of retail management experience and a high school diploma. Flexibility in working hours is necessary for this position. Join a dynamic team and contribute to maintaining high operational standards.

Benefits

Robust Manager Bonus Structure

401(k) Retirement Savings with Company Match

Education Reimbursement Program

Qualifications

• 2+ years retail management or related experience.
• Must be 18+ years of age with a valid driver’s license.
• Outgoing and friendly demeanor is essential.

Responsibilities

• Recruit, hire, and train store personnel.
• Supervise daily performance of store associates.
• Ensure employee compliance with all laws, regulations, and policies.

Skills

Teamwork

Customer Service

Leadership

Basic Computer Proficiency

Flexibility

Education

High school diploma or equivalent

Secondary degree preferred

Tools

Microsoft Office Suite

Job description

• Robust Manager Bonus Structure
• 401(k) Retirement Savings with Company Match
• Education Reimbursement Program

About Us

Petro Services, Inc. operates Daily's and Shell convenience stores across Northeast Florida.

Categories

Essential Business, Retail, Fuel Sales, Customer Service, Inventory Control, Personnel Management

Overview

The General Manager is responsible for overseeing all functions of the convenience store, Dash restaurant, and retail fuel site. Managers must have the aptitude to immediately solve problems. Stores are open 24/7/365 and managers must be available days, evenings, weekends, and holidays as needed.

Essential Job Functions

• Recruit, hire, and train store personnel
• Supervise daily performance of store associates
• Process customer transactions
• Deliver excellent customer service and resolve customer concerns
• Schedule associates according to store needs and labor budget
• Create and submit daily store reports
• Monitor P&L reports to reach expected margins
• Collect and submit fuel price data
• Reconcile and prepare bank deposits
• Control cash handling, merchandise, and fuel inventories
• Order product to keep shelves fully stocked
• Build and maintain excellent vendor relations
• Mediate employee grievances and disputes
• Evaluate and counsel employees
• Maintain site cleanliness and appearance standards, performing routine housekeeping tasks inside and outside
• Submit and manage maintenance service requests
• Implement and maintain health & safety protocols
• Responsibility and oversight for all operations of the quick service restaurant (most locations)
• Ensure employee compliance with all laws, regulations, and company policies
• Consistently adhere to all company policies and procedures

Basic Qualifications & Physical Requirements

• High school diploma or equivalent; secondary degree preferred
• 2+ years retail management or related experience
• 18+ years of age
• Valid driver’s license & reliable transportation
• Authorized to work in the United States
• Verifiable work history and satisfactory references
• Outgoing and friendly demeanor
• Willingness to work flexible hours
• Safely lift 55+ lbs. and carry short distances
• Stand and walk for 8+ consecutive hours
• Ability to climb a step ladder, reach with arms above head, grasp with hands, bend, and kneel
• Use hands bilaterally & unilaterally
• Able to work in extreme temperatures, such as when stocking freezers or maintaining outdoor areas
• Accurately select options from a touch screen monitor
• Accurately count US currency and make change
• Aptitude for teamwork and customer service
• Basic computer proficiency including email & Microsoft Office Suite
• Superior leadership and teamwork skills
• Multi-task in a fast-paced retail environment