General Manager

Qbee Superbike Centre Sdn Bhd; Johor Bahru; On-site; MYR 65,000 - 85,000; Full time

Job summary

An automotive service center in Johor Bahru is seeking a strategic leader with over 5 years of experience in management. This role involves overseeing business operations, optimizing service delivery, and driving sales growth. Candidates should possess strong leadership, customer service, and sales management skills, along with fluency in English, Mandarin, and Bahasa Malaysia. Comprehensive benefits including annual leave and health insurance are offered.

Benefits

Annual Leave

EPF

Health Insurance

Medical Leave

SOCSO

Qualifications

• Minimum of 5 years in a leadership role within the automotive or related industry.
• Proven track record of managing and motivating teams.
• Extensive experience in strategic planning and operational management.

Responsibilities

• Provide strategic leadership to all departments.
• Oversee operational aspects for efficiency and customer satisfaction.
• Develop and implement business plans and marketing initiatives.
• Manage and mentor department managers and supervisors.
• Maintain relationships with suppliers and key stakeholders.
• Monitor financial performance and KPIs.

Skills

Leadership experience

Sales management skills

Customer service skills

Operational oversight

Financial planning skills

Marketing strategy execution

Fluency in English, Mandarin, and Bahasa Malaysia

Job description

Job Location

Qbee Superbike Centre Sdn Bhd – Johor Bahru, Johor

Qualifications

• Proven leadership experience, with a track record of successfully managing and motivating teams to achieve business objectives.
• Extensive experience in business management, including strategic planning, financial management, and operational oversight.
• Strong sales management skills, with the ability to develop and implement effective sales strategies to drive revenue growth.
• Excellent customer service skills, with a commitment to providing exceptional customer experiences and building long‑term relationships.
• In‑depth knowledge of operations management, including process optimization, supply chain management, and quality control.
• Solid financial planning skills, with the ability to develop and manage budgets, analyze financial data, and make sound financial decisions.
• Proficiency in developing and executing marketing strategies to promote the company's products and services and enhance brand awareness.
• Fluency in English, Mandarin, and Bahasa Malaysia, with excellent communication and interpersonal skills to effectively interact with diverse stakeholders.
• Minimum of 5 years of relevant experience in a leadership role within the automotive or related industry.

Responsibilities

• Provide strategic leadership and direction to all departments within QBee Superbike Centre/Kawasaki Johor Bahru, aligning with the company's vision and objectives.
• Oversee and optimize all operational aspects of the business, including sales, service, parts, and marketing, to ensure efficiency, profitability, and customer satisfaction.
• Develop and implement comprehensive business plans, sales strategies, and marketing initiatives to drive revenue growth, expand market share, and enhance brand recognition in the Johor Bahru region.
• Manage and mentor a team of department managers and supervisors, fostering a collaborative and high‑performance work environment, and ensuring employee development and training.
• Establish and maintain strong relationships with Kawasaki Motors Malaysia, suppliers, and other key stakeholders, negotiating favorable terms and ensuring compliance with all relevant regulations and standards.
• Monitor financial performance, analyze key performance indicators (KPIs), and implement corrective actions as needed to achieve financial targets and improve profitability.
• Ensure exceptional customer service standards are maintained throughout the organization, addressing customer concerns and resolving issues promptly and effectively to build customer loyalty.
• Lead the development and execution of marketing campaigns and promotional activities to generate leads, increase brand awareness, and drive sales, leveraging both traditional and digital channels.
• Conduct regular market research and competitive analysis to identify opportunities for growth and innovation, and adapt business strategies accordingly.

Benefits

• Annual Leave
• EPF
• Health Insurance
• Medical Leave
• SOCSO

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