Gaming Support Representative - Mandarin Speaking

Teleperformance; Petaling Jaya; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading customer support provider in Petaling Jaya is seeking a Gaming Support Representative to assist MMORPG players. This role requires fluency in Traditional Mandarin and English, strong analytical skills, and a passion for gaming. Responsibilities include providing support via email and chat, handling in-game issues, and managing billing inquiries. The position offers a dynamic work environment with rotating shifts.

Qualifications

• Fluent in Traditional Mandarin and English (written and spoken).
• Strong analytical and critical thinking skills; ability to read logs and troubleshoot effectively.
• Previous experience in customer support, especially in gaming or tech support, is an advantage.

Responsibilities

• Provide exceptional customer support in Traditional Mandarin and English.
• Handle in-game issues such as item restoration and bug reports.
• Investigate player concerns by reviewing activity and log files.
• Assist with account issues like login problems and security verifications.
• Manage billing and refund requests.
• Escalate complex cases to senior teams.
• Deliver a professional and empathetic customer experience.

Skills

Fluent in Traditional Mandarin and English

Passion for gaming

Strong analytical skills

Basic technical knowledge

Previous experience in customer support

Ability to work rotating shifts

Job description

Overview

The Gaming Support Representative will be responsible to provide support to a huge MMORPG players base by helping with in-game questions, item restoration and any account or billing difficulties.

One of your tasks will be reading logs to understand what has happened in-game and take the necessary steps to provide the best solution possible based on that research and critical thinking, some technical knowledge will be required. As part of on

Qualifications

• Fluent in Traditional Mandarin and English(written and spoken).

• Passion for gaming and understanding of MMORPG mechanics is a plus.

• Strong analytical and critical thinking skills; ability to read logs and troubleshoot effectively.

• Basic technical knowledge (networking, client/server issues, etc.) preferred.

• Previous experience in customer support, especially in gaming or tech support, is an advantage.

• Willingness to work onrotating shifts(within 7 AM – 9 PM), including weekends and public holidays if scheduled.

Responsibilities

• Provide exceptional customer support in Traditional Mandarin and English through email, chat, and in-game tools.

• Handle in-game issues such as item restoration, bug reports, gameplay questions, and technical problems.

• Investigate player concerns by reviewing activity and log files to determine appropriate resolutions.

• Assist with account issues, including login problems, password resets, and security verifications.

• Manage billing and refund requests, following company policies and maintaining accurate records.

• Escalate complex cases to senior teams when needed while ensuring timely follow-ups.

• Deliver a professional and empathetic customer experience to a passionate gaming community.