Fulfillment Officer / Warehouse Supervisor

Central Vista (M) Sdn. Bhd.; Masai; On-site; MYR 100,000 - 150,000; Full time

Job summary

A logistics company in Johor, Malaysia, is seeking a Fulfillment Officer/Warehouse Supervisor to oversee the entire order fulfillment process, ensuring timely delivery and managing inventory levels. The ideal candidate will have proven experience in fulfillment, excellent organizational and time management skills, and the ability to lead a team. Responsibilities include coordinating with suppliers, processing orders, and implementing strategies for optimization. Strong analytical skills and Microsoft Office proficiency are required.

Qualifications

• Proven experience in fulfillment, logistics, or supply chain management.
• Excellent organizational and time management skills.
• Strong analytical and problem-solving skills.

Responsibilities

• Oversee the entire order fulfillment process from order entry to delivery.
• Manage inventory levels to ensure product availability.
• Coordinate with suppliers and logistics partners for timely goods delivery.
• Implement strategies to optimize the fulfillment process.
• Monitor and report on fulfillment performance metrics.

Skills

Inventory management

Organizational skills

Problem-solving

Microsoft Office proficiency

Job description

Fulfillment Officer / Warehouse Supervisor

Oversee the entire order fulfillment process from order entry to delivery.

Manage inventory levels to ensure product availability.

Coordinate with suppliers and logistics partners to ensure timely delivery of goods.

Process orders, including picking, packing, and shipping.

Implement strategies to optimize the fulfillment process.

Monitor and report on fulfillment performance metrics.

Handle customer inquiries related to order status and delivery.

Ensure compliance with safety and handling regulations.

Collaborate with the sales and customer service teams to improve customer satisfaction.

Identify and resolve any issues or delays in the fulfillment process.

Maintain accurate records of inventory and order processing.

Train and supervise fulfillment staff.

Negotiate contracts and rates with shipping and logistics providers.

Requirements

Proven experience in fulfillment, logistics, or supply chain management.

Strong understanding of inventory management practices.

Excellent organizational and time management skills.

Ability to multitask and prioritize in a fast-paced environment.

Strong analytical and problem-solving skills.

Proficient in Microsoft Office.

Detail-oriented with a focus on accuracy and efficiency.

Ability to lead and motivate a team.

Knowledge of shipping regulations and procedures.

Flexibility to adapt to changing demands and deadlines.

Experience in customer service is a plus.